• IT Omnichannel & Payment Director

    Tiffany & Co. (New York, NY)


    Position Overview

    The IT Omnichannel Director is responsible for the strategic leadership, implementation, and optimization of the Order Management and Payment systems. This role ensures seamless order processing, fulfillment, and customer experience across all sales channels. This role is also involved in optimizing payment/checkout processes through payment/fraud systems management from a functional and technical perspective. The Director collaborates with cross-functional teams to align OMS and Payment capabilities with business goals, drive innovation, and support scalable growth.

    Key Responsibilities

    + Lead the end-to-end strategy, roadmap, and delivery of the OMS platform and Payment/Fraud processors

    + Lead a team made up of 5 technical experts, extended with an international dedicated team through vendors.

    + ⁠Partner hand in hand with the business partners to build product roadmap and priorities

    + Manage OMS and PSP integrations with ERP, WMS, POS, e-commerce, CRM, & Supply Chain systems.

    + Improve payment success rates through PSP/Fraud optimizations

    + Ensure accurate and efficient order capture, routing, allocation, and fulfillment.

    + Oversee systems performance, data integrity, and issue resolution.

    + Partner with supply chain, logistics, customer service, and tech teams.

    + Evaluate and implement enhancements to improve operational efficiency and customer experience.

    + Manage vendor relationships and contractual agreements related to OMS/PSP/Fraud

    + Evaluate the impact of OMS and PSP/Fraud system evolutions on other IT departments

    + Leverage AGILE methodology to deliver value

    + Monitor KPIs and provide regular reporting to leadership.

    + ⁠Ensure system compliance with data privacy and security regulations.

    Key Accountabilities

    + IT Product Ownership: Contribute actively to build a fluid streamlined architecture for the OMS and PSP/fraud and around (integration with other tools), improve current OMS/PSP/fraud setup performance, build product roadmap hand in hand with IT and business. (incl KPIs and perf reports)

    + Manage and develop direct reports through the performance management processes, ongoing coaching, and career discussions. Manages and measures vendor/partner performance. Challenges partners/vendors

    + Deliver projects involving the OMS/PSP/Fraud on time under high quality standards, omnichannel wise (retail, B2B, ecommerce, CRM, Supply Chain…)

    + Establish a strong IT partnership to build a common IT vision and anticipate impacts of the OMS/PSP/Fraud evolutions / changes on the other departments

    Required Qualifications

    + Bachelor's degree and/or relevant experience

    + 8-10 Years of experience in e-commerce / omnichannel/Payment ecosystems

    + Familiar with AGILE methodology

    + Experiencing managing vendor/partner contracts and resources

    + Experience leading Product/Development teams leveraging traditional waterfall and agile delivery methodologies.

    + Demonstrated experience documenting use cases and functional requirements and experience developing and implementing software/business capabilities.

    + Excellent analytical and problem-solving skills

    + Excellent written and verbal communications skills

    + Strong presentation skills

    + Strong business acumen

    Preferred Qualifications

    + Retail / ecommerce / omnichannel experience a plus

    + Experience with Sterling and Adyen/Cybersource is a plus

     

    The hiring range for this position ranges from $181,000- $214,000. The salary offered will be dependent upon candidates’ relevant skills and experience.

     

    **Job Identification** : 62029

    **Job Category:** : Tech

    **Assignment Category** : Regular Full-time

    **Remote Positions** : No

    **Professional Experience** : Minimum 10 Years

     

    Equal Opportunity Employer