• Customer Service Rep 1

    Insight Global (Benicia, CA)


    Job Description

    As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience

    What your day-to-day will look like:

    • Assist customers and business partners via telephone and email

    • Handle customer complaints in a calm, professional manner

    • Diagnose, assess, and resolve problems or issues

    • Monitor progress of delivery routes

    • Scan haul-away pods and verify stamps

    • Process changes or cancellations to delivery orders

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

    At a minimum, you’ll need:

    • Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.

    It’d be great if you also have:

    • High school diploma or equivalent

    • 1-year related experience preferably within a call center environment

    • Strong customer service skills and the ability to satisfactorily resolve issues

    • Solid ability to multitask with exceptional organizational skills

    • Ability to thrive under pressure while delivering solutions that exceed customer expectations Transportation or logistics industry experience