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Chief Operating Officer

Job Details

Job Location

Corporate Office (Main Office) - Lake Success, NY

Salary Range

$120.19 - $132.21 Hourly

Description

Chief Operating Officer

What You’ll Be DoingThe Chief Operating Officer (COO) is a key member of the senior executive leadership team of WellLife Network. Reporting directly to the Chief Executive Officer, the COO provides strategic and operational leadership across the organization, ensuring high-quality, cost-effective, and mission-driven services.

The COO will oversee and integrate multiple divisions, Mental Health Services, Intellectual and Developmental Disabilities (IDD) Services, Substance Use Disorder Services, Children and Family Services, and Care Coordination.

The COO partners closely with the CEO, the Chief Administrative Officer (CAO), the Chief Financial Officer (CFO), and the Board of Directors to advance WellLife Network’s mission and vision, drive operational excellence, and foster innovation in service delivery.

Your Core Responsibilities

Strategic Leadership

+ Lead organizational strategy and development initiatives, integrating program operations with long-term growth and mission objectives.

+ Collaborate with the CEO, CFO, CAO, and senior leadership to develop and implement organizational strategies, business plans, and growth initiatives.

+ Partner with the CAO to integrate HR and QA strategies that strengthen organizational culture, talent management, and program compliance.

+ Partner with the CFO to evaluate fiscal viability and develop initiatives that will support fiscal sustainability.

+ Serve as a trusted advisor and thought partner to the CEO and an active participant in Board of Directors’ meetings and committees.

Operational Oversight

+ Directly supervise divisional leadership across:

+ Mental Health Residential

+ IDD Services

+ Mental Health & Substance Use Disorder Clinical Services

+ Children’s Services

+ Care Coordination

+ Establish clear performance goals, accountability measures, and benchmarks to evaluate the effectiveness and sustainability of assigned programs and services.

+ Drive operational improvements to enhance efficiency, service quality, compliance, and staff retention.

Financial & Business Management

+ Monitor budgets, control costs, and ensure financial sustainability of assigned divisions of assigned divisions.

+ Oversee business operations that support long-term growth, including census management, contract compliance, and program expansion opportunities.

+ Contribute to the development of new revenue streams and funding partnerships.

People & Culture

+ Build and lead a high-performing, collaborative management team that embraces WellLife Network’s values of respect, integrity, and excellence.

+ Mentor and support divisional leaders to enhance their leadership capacity and operational effectiveness.

+ Foster collaboration and communication among directors and key operations staff to create and execute a cohesive and integrated organizational approach to operations management.

+ Champion inclusivity and belongingness across all areas of the organization.

External Relations & Development

+ Collaborate with communications team to strengthen the agency’s visibility, and branding.

+ Represent WellLife Network in key stakeholder forums, building and maintaining strong relationships with funders, community partners, and regulatory agencies in relation to new business development.

+ Serve as an ambassador for the organization, advancing its reputation as a leader in human services.

+ Government relations and advocacy efforts related to regulatory agencies (OMH, OASAS, OPWDD, HUD, etc.) related to new program initiatives.

Qualifications

+ Master’s degree in Business Administration, Public Administration, Social Work, Healthcare Administration, or a related field (preferred), advanced clinical licensure with demonstrated experience in clinical program leadership preferred.

+ Minimum of 10 years of progressive leadership experience in a large, complex nonprofit or healthcare/human services organization.

+ Proven track record of operational leadership across multiple service areas.

+ Strong financial acumen, with experience in budgeting, contract and grant management, and performance management.

+ Deep knowledge of regulatory requirements in mental health, substance use disorder, developmental disabilities, and related service areas.

+ Demonstrated ability to partner effectively with Boards, funders, regulators, and community stakeholders.

+ Exceptional communication, interpersonal, and problem-solving skills.

+ Commitment to WellLife Network's mission and values.

Core Competencies

+ Strategic Thinking & Vision

+ Operational Excellence & Execution

+ Financial & Business Acumen

+ Leadership & Team Development

What You’ll Gain

+ Leadership Opportunity: Be a key voice shaping the public image of one of NYC’s leading human services nonprofits.

+ Robust Benefits: Medical, dental, vision, and 401k retirement plan (with matching).

+ Work-Life Balance: Paid time off, holidays, and personal days.

+ Wellness Program: Free and low-cost gym and wellness access and support.

+ Training & Growth: Ongoing professional development and advancement opportunities.

+ Impactful Work: Help tell the stories that matter—and amplify the people and programs changing lives every day.

+ Collaborative Culture: Work alongside passionate leaders and mission-driven teams.

Benefits:

+ 401(k) matching

+ Dental insurance

+ Employee assistance program

+ Employee discount

+ Flexible schedule

+ Flexible spending account

+ Health insurance

+ Life insurance

+ Paid time off

+ Professional development assistance

+ Referral program

+ Tuition reimbursement

+ Vision insurance

About WellLife NetworkWellLife Network is one of the region’s most impactful nonprofit human services organizations, serving more than 25,000 individuals each year. Our work spans behavioral health, developmental disabilities, addiction recovery, housing, employment, and family support. We believe every person deserves dignity, respect, and the opportunity to thrive and we reflect that in everything we do!

Qualifications

Qualifications

+ Master’s degree in Business Administration, Public Administration, Social Work, Healthcare Administration, or a related field (preferred), advanced clinical licensure with demonstrated experience in clinical program leadership preferred.

+ Minimum of 10 years of progressive leadership experience in a large, complex nonprofit or healthcare/human services organization.

+ Proven track record of operational leadership across multiple service areas.

+ Strong financial acumen, with experience in budgeting, contract and grant management, and performance management.

+ Deep knowledge of regulatory requirements in mental health, substance use disorder, developmental disabilities, and related service areas.

+ Demonstrated ability to partner effectively with Boards, funders, regulators, and community stakeholders.

+ Exceptional communication, interpersonal, and problem-solving skills.

+ Commitment to WellLife Network's mission and values.