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All the benefits and perks you need for you and your family:

Paid Days Off from Day One

Student Loan Repayment Program

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.

**Schedule:** Full Time

**Shift** : Days

**The community you'll be caring for:** AdventHealth Riverview

AdventHealth is expanding our medical expertise, innovation, and state-of-the-art technology to southern Hillsborough County through a brand-new hospital in Riverview, which is scheduled to open in 2024.

The new AdventHealth Riverview hospital will include 82 beds at time of opening with space to expand to 202 beds in the future.

This $250 million project in Riverview also includes a 100,000 square foot, four-story Medical Office Building that will provide community members convenient access to expert care.

AdventHealth Riverview will offer a wide range of health care services which includes emergency, cardiovascular, digestive, urology, orthopedic and womens care.

The role you'll contribute:

The frontline Representative is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized WFD Network Access Center (NAC). Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The frontline Representative reports to the department Supervisor and maintains a working knowledge of AdventHealth service offerings, service workflows, and contact center technologies necessary to perform all job functions. The Network Access Center Specialist II works to provide a true concierge level of service to the members proactively anticipating members needs helping them navigate the healthcare system. They are required to be well versed in the various skills deployed within the NAC and maintain the knowledge of multiple region-based care.

The value you'll bring to the team:

Resolves consumer inquiries promptly using critical thinking skills.

Successfully resolves customer inquiries with empowerment.

Adheres to established workflows, scripting, and department greetings.

Creates a delightful customer experience by setting proper expectations and consistently following through with end-users.

Thoroughly documents all interactions and consistently updates consumer records in relevant technology systems.

Qualifications

The expertise and experiences you'll need to succeed:

High School Grad or Equiv

6 months within Network Access Center (NAC)

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

**Category:** Patient Experience

**Organization:** AdventHealth Riverview

**Schedule:** Full-time

**Shift:** 1 - Day

**Req ID:** 25036078

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.