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As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

255 Crittenden Blvd, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

600221 SON Staff/Education Programs

Work Shift:

UR - Day (United States of America)

Range:

UR URG 108 H

Compensation Range:

$24.91 - $34.87

_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._

Responsibilities:

GENERAL PURPOSE

Reporting directly to the Senior Manager of Student Affairs, the Student Support Specialist plays a vital role in supporting students in workforce investment programs, such as the UR Nursing Scholars and Career Pathways Training (CPT) programs. This position serves as the primary point of contact for student participants and collaborates with hospital partners, workforce investment organizations, and internal departments to ensure smooth program operations, effective communication, and accurate data reporting. This role also supports continuous program improvement through data collection, evaluation, and stakeholder engagement.

The Student Support Specialist also oversees all mandatory student compliance items for new and continuing students for both the undergraduate and graduate programs. With minimal direction, the Student Support Specialist works with necessary stakeholders, manages many systems, maintains accurate records of all requirements and related deadlines, and communicates to necessary constituents in a timely fashion.

The Student Support Specialist is also an integral member of the Student Affairs Office, which fosters a welcoming and supportive community for all students at the University of Rochester School of Nursing. As student success advocates with an open-door policy, the Student Affairs team employs a holistic approach that encourages students to connect beyond their academics, challenge them as they cultivate a foundation of resilience, and empower them as they navigate through their journey as healthcare professionals. The responsibilities of the Student Support Specialist support these goals.

ESSENTIAL FUNCTIONS

UR Scholars Management:

+ Facilitate smooth coordination between UR Scholars, hospital partners, and internal departments to enhance program success

+ Collaborate closely with URMC hospital partners to coordinate scheduling of mentoring sessions and job fairs for UR Scholars

+ Provide timely responses to Scholars’ questions and connect them with appropriate departments as needed

+ Serve as the primary point of contact for UR Scholars regarding loan agreements and loan repayment processes

+ Collect and maintain comprehensive data on UR Scholars, including, but not limited to, academic progress, loan status, and program milestones

+ Generate regular reports on UR Scholars’ status and program outcomes for appropriate stakeholders

+ Ensure data accuracy and confidentiality in accordance with institutional policies and regulations

+ Support continuous improvement of the UR Nursing Scholars program through feedback and process evaluation

Career Pathways Training (CPT) Management:

+ Serve as the primary point of contact for all students enrolled in the Career Pathways Training (CPT) program, providing guidance, support, and program information.

+ Liaise regularly with Workforce Investment Organizations (WIO) partners including 1199 SEIU, Finger Lakes Performing Provider System (FLPPS), and Caring Gene to confirm student participation in the program

+ Track student progress, collect and maintain required documentation, and support data reporting needs for both internal and external stakeholders.

+ Coordinate program communications and updates across stakeholders, ensuring clarity and timely delivery of information.

Compliance Management:

+ Manages all compliance requirements for new and matriculated SON students.

+ Resolves concerns with individual student’s compliance.

+ Monitor and forward background check results for committee review as needed.

+ Adds and removes registration holds as appropriate.

+ Facilitates coordination of compliance related materials for orientation and attends Orientation related content presentations as related to compliance.

+ Coordinate and host compliance events, such as mask fitting sessions and annual flu clinics.

+ Reference established tracking mechanisms to ensure all compliance requirements are met and up to date for student clinical placements.

+ Upload student compliance files into shared electronic database files and keep tracking files updated and current and notify Registrar’s Office of students needing account holds resulting in non-compliance.

+ Gather, analyze and share data concerning student completion for department assessment and evaluation needs; make recommendations for program improvements.

+ Serves as a liaison and meets on a regular basis with compliance stakeholders such as University Health Services, SON Registrar, Admissions and Enrollment Management, Faculty Program Directors, and Clinical Placement Coordinators.

+ Liaison to outside agencies and internal stakeholders.

+ Manages the Blackboard Compliance course logistics and curriculum.

+ Provides support to incoming students through office hours.

+ Reconciles all checklists for incoming students, including compliance requirements, orientation requirements, and release forms

+ Coordinates short-term programming for cohort and community development to engage incoming students with the School of Nursing and provide opportunities for further engagement upon enrollment

+ Develops and writes a variety of content for the incoming student portal, including compliance requirements and student resources, and collaborates with SON Communication team to define communications plans.

Stakeholder and System Manager Lead:

+ Oversees the operation of the following systems necessary for the compliance process for the Student Affairs Office:

+ Incoming Student Portal and student checklists/SON Admissions Office (Slate CRM)

+ University Health Services student portal (UHSConnect)

+ Student Information System/Registrar’s Office (UR Student)

+ Background check portal (CastleBranch)

+ CPR tracking portal (RQI)

+ URMC Employee Health portal

+ SON EdIT and IT teams (Blackboard)

+ Compliance Tracking Grids

+ Student Handbook (website)

+ Student Uniform Vendor (Uniform Village)

Student Affairs Team Member **:**

+ Participates in and supports all programs and events sponsored by the Student Affairs Office.

+ Provides an open-door space for students.

+ Attends committee meetings and act as the School of Nursing representative to support student success.

+ In collaboration with the Senior Manager of Student Affairs and Registrar’s Office, responsible for the annual review and revisions of the SON Student Handbook.

Other duties as assigned

MINIMUM EDUCATION & EXPERIENCE

+ Bachelor’s degree Required

+ Master’s degree preferred

+ 3 years of relevant experience in a position which demonstrates the ability to work with minimum supervision; or equivalent combination of education and experience. Required

+ 1-2 years’ experience with student affairs and/or department administration. Preferred

+ Demonstrated technology skills including experience overseeing online systems, managing content, and running data analytics. Preferred

KNOWLEDGE, SKILLS AND ABILITIES

+ Strong interpersonal, organizational, written and oral communication, and problem-solving skills are essential, as is the ability to work in a student-centered environment where sensitivity to issues of equity, diversity and inclusion are expected of all staff. Required

+ Practical knowledge and utilization of computer software tools particularly Microsoft Office, Outlook, Box, Zoom, and other systems. Required

+ Motivated and able to work in a team setting. Required

+ Maintains confidentiality – HIPAA, FERPA. Required

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.

Learn. Discover. Heal. Create.

Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.

If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals

At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.