• Call Center Representative

    Butler America (Lewisburg, TN)


    Call Center Representative

     

    Job ID: #71678

     

    Pay Range: $14-17 - W2 hourly

     

    Duration: 24 months contract

    Job Description

    + Manage large amounts of incoming calls. Generate sales leads Identify and assess customers' needs to achieve satisfaction

    + Build sustainable relationships and trust with customer accounts through open and interactive communication

    + Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

    + Keep records of customer interactions, process customer accounts and file documents.

    + Follow communication procedures, guidelines and policies Take the extra mile to engage customers

    Specific Responsibilities for this position may include:

    + Answer incoming calls and respond to customers emails

    + Route calls to appropriate resources

    + Document all call information according to standard operating procedures

    + Entering accurate ordering information into a company system.

    + Comfortable working in fast-paced environments

    + Strong time management and organizational skills

    + Proficiency in Microsoft Office Products (Excel, Word)

    + Familiarity with SAP and Call Center, and Sales Force a plus

    + The ideal candidate will be a high energy, dynamic individual looking for an opportunity to join a diverse organization in a very competitive environment.

    Successful candidates will have:

    + Ability to analyze unlike information and draw conclusions/recommendations

    + Strong verbal, written and inter-personal communication skills

    + Proficiency in MS Office tools

    + High degree of self-motivation to address and improve business needs.

    + Sense of urgency, self-initiative, commitment and sense of ownership is a must.

    + Superior follow-up and follow-through skills

    + Highly organized and flexible with the ability to prioritize their individual time while balancing customer’s demands and requirements to meet company objectives and goals.

     

    Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law.

     

    Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and “Know Your Rights” Poster is available here: Applicant and Employee Notices.

     

    Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at [email protected].

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