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Clinical Performance & Quality Manager

Brockport, NY (http://maps.google.com/maps?q=300+West+Avenue+Brockport+NY+USA+14420)

Description

Position Summary:

The Clinical Performance and Quality Manager is responsible for the overall development, coordination, monitoring and presentation of mandatory trainings, ongoing staff development and performance of the Oak Orchard Health Medical Department. The Clinical Performance and Quality Manager will directly report to the Director of Nursing and oversee the Nurse Supervisors. This position will ensure the standardization of workflows, training and competency requirements. Additionally, optimization of clinical standards will be audited monthly and coached consistently to ensure quality measures are met within the organization.

The position requires experience in education program development, preferably in the health care environment, with demonstrated ability to present educational information. Candidates must be able to communicate effectively with all levels of the organization and build a strong rapport with those around them. Must be comfortable with technology, specifically eCW and Microsoft Office, and demonstrate a high degree of organizational skills and take initiative to problem-solve.

Job Responsibilities:

• Identify areas for clinical improvement, develop improved standardized workflows and create training materials for clinical staff.

• Work with HR/Relias Learning System Administrators to ensure that all nursing staff is compliant with annual Relias Learning.

• Regularly audit workflows at each location to ensure standardization is maintained consistently across the organization.

• Provide credentialing specialist with updated documentation of required training elements for clinical credentialing and privileging files.

• Coordinate multi-service line training presentations as requested by departmental leadership.

• Track all clinical staff certifications, including BLS. Ensure that staff remains compliant with BLS requirements and training. Coordinate with HR to enroll staff into BLS training classes.

• Collaborate with Director of Nursing and Chief Medical Officer to develop role-specific training plans, competency checks for clinical skills and point of care testing, and in-service content for nursing staff.

• Complete quarterly performance audits with reporting on quality measures and partner with DON to review and troubleshoot areas for improvement.

• Provide training for all Nurse Supervisors, LPNs and MAs on nursing skills and point of care testing machines (maintenance, testing and quality controls), and complete competency checks for nursing skills and machines used at the point of care annually.

• Provide training to RNs on nursing skills and point of care testing as well as basic RN skills such as document review, TOC processing, INR tracking/management and Chronic Care Management (CCM).

• Provide training for all Nurse Supervisors, including ensuring VFC/VFA compliance and training, monthly duties and Nurse Supervisor audits.

• Provides leadership for the Nurse Supervisor team including support of the nursing team, troubleshooting day-to-day operations, payroll processing and supporting daily needs of the nursing team.

• Provide the first week of in-person orientation for all nursing staff, including role-specific training on EMR, workflows and point of care testing machines and completion of competency checks for nursing skills and machines used at the point of care.

• Create training materials for each trainee, including skills and information binders that nurses can add to as they grow with Oak Orchard.

• Partner with the DON to confirm site-based compliance of the medical team with governing bodies such as Patient Centered Medical Home (PCMH) and The Joint Commission (JCO).

• Travel to satellite locations for both support of the locations and to conduct training and skills assessments.

• Identify individual nursing needs to address opportunities for improvement and ensure optimal nursing retention and reduce turnover.

• Travel to all locations on a monthly basis to meet with nurse Supervisors and ensure workflow compliance.

• Attend meetings as required and participate in continuing learning and education.

• Any other reasonable task as assigned.

Skills/Qualifications:

• Creative problem solving abilities, strong research and data analysis skills.

• Ability to effectively manage time, self-direct and set priorities

• Strong education and presentation skills.

• Strong written and verbal communication skills.

• Competency with Microsoft Office products and EMR skills, specifically eCW,

Education/Experience:

• Registered Nurse Licensure Required, BSN preferred with 1+ years leadership experience.

• ARNs with 3+ years of leadership experience.

• LPN Licensure with 5+ years of leadership experience.

• Experience developing and presenting clinical and non-clinical training preferred.

Salary Description

$60,000-$75,000/year