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Location

Barton Creek Resort & Spa

Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.

Omni Barton Creek Resort and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.

Job Description

Omni Hotels & Resorts is seekingGuests Services Supervisorfor the beautiful Barton Creek Resort & Spa!

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! We are proud to announce that we are

ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024

Responsibilities

+ Complete training of Bellmen and Doormen as directed by the Director of Front Ofice.

+ Oversees and keeps on order the storage of all guest luggage.

+ Ensures the cleanliness of the Bellstand, storage room, Front Drive, and lobby.

+ Oversees the Maintenance of all the Bell Carts.

+ Maintains an orderly shift log of all Bellstand activities including check-in, check-out, deliveries, luggage storage, mail, fax, and message deliveries.

+ Oversees the storage and delivery of all packages to the Bellstand. Follows up on a daily basis to see that these packages are delivered within the 15 minute standard and to the proper location.

+ Supervises Bellmen and Doormen to ensure a smooth and orderly work flow and maximum service to our guests.

+ Arrange alternate luggage area space during peak bag storage times.

+ All employees are required to fully comply with Omni rules and regulations for the safe and effective operation of the hotel’s facilities.

+ Understand and responsible for hotel key policies.

+ Responsible for handling all convention-related distributions to guest rooms.

+ Greet our guests in friendly, warm manner.

+ Maintaining an orderly log of fronts.

+ Maintaining an orderly package log.

+ Follow-up check of stored packages.

+ Be familiar with Epitome and GoConcierge systems.

+ Strive to improve Medallia scores.

+ Be involved in resolution of as many guest’s complaints as possible.

+ Communicate to staff all future business demands as well as daily check ins, check outs, occupancy, in house functions, and bus arrivals.

+ Provide a “Welcome Call” to guest as required by management.

Qualifications

+ High School Diploma or equivalent.

+ Prior supervisory experience required.

+ Prior hospitality experience preferred.

+ Ability to teach, develop, and motivate others.

+ Must have the ability to multi-task.

+ Excellent verbal and written communication skills required.

+ Excellent customer service, communication and problem solving skills

+ Previous Valet/Bellperson experience preferred

+ Excellent grooming and body language to represent the brand

+ Ability to work outdoors in all weather conditions

+ Ability to lift, push, and pull 100 - 150 lbs. frequently, and work on feet entire shift

+ Must be able to drive manual and automatic transmission, preferred.

+ Must have a valid TX driver’s license

+ Must be at least 21 years of age with an excellent driving record (less than 2 moving violations in the last two years)

+ If 19 and 20 years of age, you must have held a current and valid driving license with 0 moving violations on your record

+ Must be able to work a variety of shifts, including weekends and holidays

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email

Job LocationsUS-TX-Austin

Posted Date19 minutes ago(10/8/2025 5:42 PM)

Requisition ID 2025-128313

# of Openings 2

Category (Portal Searching) Front Office Operations