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Job Summary:

We are seeking a detail-oriented and responsible Courier Customer Service Specialist. You will serve as a critical link between delivery stations, customers, and internal operations. Your primary responsibility is to efficiently handle exceptions throughout the parcel delivery process, ensure operational smoothness, and enhance customer satisfaction.

Key Responsibilities:

1. **Exception Package Handling:** Assist stations in identifying, tracking, and resolving various exception packages (e.g., damaged labels, unclear information, damaged goods).

2. **Parcel Address Verification:** Review and verify parcel address information within the system to ensure accuracy and deliverability.

3. **Customer Communication & Coordination:** Proactively contact customers to confirm or correct delivery addresses, times, and other special instructions.

4. **Customer Complaint Resolution:** Professionally and patiently handle customer inquiries and complaints regarding delays, lost, or damaged parcels; provide solutions and follow up until resolution.

5. **Operational Support:** Assist the operations team with daily data entry, information updates, and other administrative tasks.

6. **Dispatch Verification:** Check and confirm the final dispatch plans and execution status of exception packages to ensure issues are resolved.

7. **Work Reporting:** Compile and submit weekly reports on exception package handling data and resolution status to management.

8. **Perform other duties as assigned by the line manager.**

Qualifications:

+ High school degree or above. Preference for majors in Logistics, Supply Chain Management, or related fields.

+ Proficient in MS Office applications, especially Excel.

+ Excellent communication skills and patience, with the ability to handle customer complaints and work under pressure effectively.

+ Strong attention to detail, problem-solving skills, and a team player mentality.

+ Ability to thrive in a fast-paced work environment.

**Pay Details:** $21.00 to $22.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.