• Service Desk Analyst

    Robert Half Technology (Houston, TX)


    Description We are looking for a dedicated Service Desk Analyst to join our team in Houston, Texas. In this role, you will handle a variety of IT support tasks, ensuring seamless technology operations and delivering exceptional service to users. The ideal candidate will be proactive, detail-oriented, and adept at resolving technical issues efficiently.

    Responsibilities:

    • Monitor and manage onsite IT inventory, ensuring accurate tracking and reporting of issued equipment.

    • Resolve customer-reported technical issues using ticket management systems, ensuring timely and effective resolutions.

    • Administer mobile text messaging systems and oversee software lifecycle management for employees.

    • Conduct testing and analysis of IT systems and software to evaluate performance and reliability.

    • Implement and prioritize solutions for IT-related concerns, escalating complex issues to appropriate teams.

    • Perform system installations, updates, and maintenance procedures to prevent service interruptions.

    • Develop training manuals and user-friendly materials to guide end-users in navigating IT systems.

    • Collaborate with internal teams to align IT services with organizational needs and goals.

    • Stay updated on advancements in IT to recommend improvements and optimize performance. Requirements • High school diploma required; college degree preferred.

    • Minimum of 2 years of IT support experience.

    • Proficiency in Active Directory and Windows 10.

    • Strong skills in troubleshooting and resolving technical issues.

    • Familiarity with service desk ticketing systems.

    • Exceptional problem-solving and analytical abilities.

    • Excellent organizational and time management skills.

    • Strong communication and collaboration skills. Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .