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Description We are looking for a dedicated Help Desk Analyst to join our team on a contract basis in Philadelphia, Pennsylvania. This role involves providing technical support and resolving IT-related issues to ensure smooth operations. The ideal candidate will have experience with troubleshooting, system administration, and user support in widely used technology environments.

Responsibilities:

• Address and resolve user issues related to Active Directory, Windows 10, and Google Suite applications.

• Perform troubleshooting for desktop hardware, software, and peripheral devices such as Chromebooks and HDMI connections.

• Manage service desk tickets efficiently, ensuring timely resolution of technical problems.

• Provide support within Windows environments, including configuration and maintenance tasks.

• Assist users with basic troubleshooting steps to diagnose and resolve IT concerns.

• Collaborate with team members to ensure seamless communication and support across departments.

• Offer guidance and training to users on Google Apps and other software tools.

• Maintain accurate records of issues, solutions, and user interactions for future reference.

• Conduct periodic checks and updates on systems to prevent recurring issues.

• Support hardware setup and connectivity for desktops and related equipment. Requirements • Strong knowledge of Active Directory and Windows 10.

• Proficiency in basic troubleshooting techniques for software and hardware.

• Familiarity with Google Suite and Google Apps.

• Experience with desktop hardware and peripheral devices such as Chromebooks and HDMI.

• Ability to manage service desk tickets and prioritize tasks effectively.

• Solid understanding of Windows environments and system configuration.

• Excellent communication skills to assist users and collaborate with team members.

• Ability to document technical issues and solutions accurately. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .