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Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.

Overview

Responsible for the setup, training and successful transfer of new and existing clients to new platforms and products. Ensures that a quality product is delivered to the client, that the client receives full value from their transfer and that the platforms and products are utilized in accordance with its capabilities.

Responsibilities

+ Sets up new and existing clients on new platforms and products according to established procedures so that client’s expectations are met and they can begin utilizing new platforms and products by the expected date that was committed to them.

+ Provides client service and technical support for new and existing clients by utilizing web-based collaboration tools as they transition to new platforms and products to ensure all products and applications are functioning properly.

+ Maintains knowledge of product application configuration to effectively install and test each client’s unique technical environment.

+ Researches and resolves issues from clients or field representatives, ensuring accurate set up and promoting client retention, and provides necessary feedback to the client and/or the field in a timely manner to optimize client experience and satisfaction, with potential to act as the primary contact for the client during the transfer process.

+ Creates, executes, and reviews reports to ensure accuracy and data integrity of client information.

+ Completes required documentation to transfer client to ongoing client service team to ensure ongoing support. Answers questions from ongoing client service team on client-specific issues as necessary.

+ Establishes and maintains a positive working relationship with clients, partners and stakeholders to promote Paychex’ quality service image, including by not limited to ENS, compliance and other applicable product and payroll partners.

+ Participates in department projects and initiatives to optimize client satisfaction and retention. Additionally, gaining knowledge of other products and procedures to better provide assistance to clients during their platform and product transfer.

+ Identify and document any potential improvements in procedures such as training, documentation, and system enhancements in order to increase customer retention.

Qualifications

+ - Required

+ Consideration may be given to a candidate with a degree in lieu of experience.

+ Payroll, Time and Attendance, or General Ledger.

+ Adaptability Intermediate - Required

+ Willingness To Learn Experienced - Required

+ Detail Oriented Intermediate - Required

+ Organizational Skills Intermediate - Required

+ Problem Solving Intermediate - Required

+ Client Services Intermediate - Required

+ Customer Service Intermediate - Required

+ Accountability Experienced - Required

+ Effective Communication Experienced - Required

Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $21.63-$33.99 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Live the Paychex Values

+ Act with uncompromising integrity.

+ Provide outstanding service and build trusted relationships.

+ Drive innovation in our products and services and continually improve our processes.

+ Work in partnership and support each other.

+ Be personally accountable and deliver on commitments.

+ Treat each other with respect and dignity.

What's in it for you?

+ We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.

+ We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.

+ We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.

+ We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.

+ We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.