• Care Experience Manager

    Aveanna Healthcare (West Springfield, MA)


    Care Experience Manager

     

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    Job Details

    Requisition #:

    207921

    Location:

    West Springfield, MA 01089

    Category:

    Administrative/Clerical

    Salary:

    $50,000.00 - $55,000.00 per year

    Position Details

    About Aveanna Healthcare

    At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.

     

    As aCare Experience Manager (CEM), you’ll play a vital role in supporting both our clients and caregivers — making a meaningful impact every single day.

    Why You’ll Love This Role

    + Compensation:$50-55k base salary, plus bonus potential (up to 25% of salary based on branch performance), cell phone, on call and mileage reimbursement.  Up to 80 hours of vacation accrual in the first year, 48 hours of sick time accrual, 1 8-hour fun day and 1 8-hour inclusion day. Vacation hours accrual will increase to 120 hours of vacation after 1st year.

    + On-call only every 3 weeks– phone-based support only, and you’ll bepaidfor your time

    + No hands-on clinical work required– focus on coordination and communication

    + Be part of a purpose-driven teamthat’s passionate about making a difference

    + Opportunities for advancementand career growth

    + Build lasting relationshipswith families and caregivers

    + Make an impactin your community

    What You’ll Do

    + Act as themain point of contactfor clients and caregivers, ensuring consistent communication and a high level of satisfaction

    + Manage caregiver schedules to ensure the right match of skills and availability

    + Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding

    + Maintain accurate and up-to-date records, schedules, and reports

    + Participate in the on-call rotation —only once every 3 weeks, phone support only,and paid

    + Help build a strong, engaged caregiver team by fostering a positive, supportive work environment

    + Handle problem-solving with professionalism and empathy — turning challenges into opportunities

    + Manage performance and support the retention of caregivers through engagement and timely feedback

    What We’re Looking For

    + Bachelor’s degree or equivalent work experience

    + 2+ years of experience in sales, customer service, or a fast-paced office environment

    + Strong organizational and time management skills

    + Excellent communication, relationship-building, and problem-solving skills

    + Comfortable using MS Office and learning new systems quickly

    + Experience in recruiting or healthcare (preferred but not required)

    Bonus Points If You

    + Thrive in fast-paced environments

    + Are proactive, adaptable, and solution-oriented

    + Genuinely enjoy helping others

    + Want to grow into leadership or regional roles

    Travel Requirements

    Minimal local travel may be required for meetings, patient visits, or training sessions.

     

    If you're ready to join a team where your work truly matters — and where you’re supported to grow both professionally and personally —we want to hear from you!

     

    As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

     

    Notice for Job Applicants Residing in California (https://www.aveanna.com/CaliforniaPrivacyNotices.html)

     

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