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Sr Operations Team Lead - 3rd Shift

Addison, Texas

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an understanding of foundational operations and familiarity in a specific product line.

LOB Job Description:

Entry level Operations Supervisory position. Reports to a Team Manager or Operations Manager. This is an Individual Contributor that directs a small unit or section of the company's internal operations activities. Responsibilities focus on the day to day resolution of problems and execution of transactions within specific operations units requiring immediate and frequent involvement with unit activities, e.g., reviewing and authorizing General Ledger entries, approving exception processing, etc. Reviews operations procedures and implements changes and ensures the enforcement and adherence to operations procedures. Provides guidance to staff and may handle exception items or unusual situations, referring more complex problems to a senior level manager. Requires basic operations knowledge with work experience in a specific product line. More than 50% of time is spent doing actual production work. May provide input into key people decisions (i.e. Salary Planning, Performance management, hiring/firing, etc.). Typically has 1-2 years Operations experience with no prior management experience.

**Schedule:** 3rd Shift Sunday through Thursday 11:30pm to 8:00am

Responsibilities:

+ Resolves day-to-day problems and executes deliverables within the business unit

+ Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines

+ Manages team workload and provides oversight and direction to team

+ Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities

+ Maintains internal, operational, and financial controls and works within risk appetite of the business unit

Required Qualifications:

+ Minimum 2 years’ experience in high speed production environment.·

+ Must be an active listener

+ Strong organizational Skills

+ Requires basic operations knowledge with work experience in Card Issuance

+ Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities

+ Attention to detail.

+ Capability to work effectively in a team environment.

+ Display flexibility with given work demands.

+ Ability to multitask.

+ Must be extremely dependable

Skills:

+ Leadership Development

+ Performance Management

+ Process Management

+ Process Performance Management

+ Talent Development

+ Account Management

+ Client Management

+ Customer Service Management

+ Relationship Building

+ Business Operations Management

+ Policies, Procedures, and Guidelines

+ Risk Management

Shift:

3rd shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.