"Alerted.org

**Why should you keep reading and consider working here?** We know you have other work options, but we ask you to consider working with us at the State of Montana Department of Administration. Our foundation of success is having effective working relationships, built on mutual trust and respect. We will challenge you to be the best you can be and will work hard to provide a work environment that allows you to succeed. (You can learn more about ushere.) **What is this career opportunity?** General Services Division (GSD) is a dynamic agency comprised of Capitol Facilities Maintenance, Real Property & Leasing, Surplus Property & Recycling, and State Print & Mail.*GSD Headquarters is seeking an Operations Analyst to join their central operations team, at the direction of the Chief of Operations.*Key functions include anticipating the relationship between demand, staffing, and service level, developing simple, controlled processes that reduce error, and tracking and using data analytics that inform and support business decisions. This position is responsible for engaging division leadership and providing operational oversight to facilitate resource forecasting and process optimization. The ideal Operations Analyst is a highly organized, self-motivated, professional that will support the ongoing visibility of emerging issues and long-term business solutions in the division. You can learn more about the Department of Administration’s General Services Divisionhere. Responsibilities include: * Actively engages in strategic planning, content management, and client success management; * Develops policy and procedures, and administers GSD policy database; * Asset management: central fleet oversight, and other general asset analysis; * Works with GSD business units to develop standard operating procedures, documenting workflow and process steps; * Manages projects, initiatives, proposals, business campaigns, and presentations; * Works with GSD leadership and staff to determine project requirements and liaise with the business and technical experts who can assist in developing solutions; * Ensures that initiatives are executed in alignment with department and division goals; * Defines and builds new business operations processes that optimizes efficiency and reduces error; * Responsible for risk management and control, including the ongoing process of risk identification and documentation; * Support the development of safety and emergency response plans; * Ensures that staff works in accordance with the approved operating policies, procedures, practices and methods; * Ensures consistency among GSD’s customer delivery services and solicits feedback from stakeholders to consistency and relevance of provided services; * Ensures that contract performance standards are being met and provides oversight to vendors to ensure contract compliance; **What are we looking for?***__* *Education and Experience:* // * Bachelor’s degree in business or related field, and two years applicable experience. * Alternate combinations of education and experience will be considered on a case-by-case basis. *Competencies:* /Knowledge of:/ * Principles of project management and methodologies; * Business Science Techniques and Strategic planning; * Basic principles of risk management. /Ability to:/ * Think critically and use iterative thinking abilities when solving problems; * Aggregate data from many sources, normalize data, and analyze data accordingly * Effectively communicate both orally and in writing; * Be engaged, be curious and open-minded to potential solutions; * Identify problems and establish strategies to address them; * Take reasonable risk and use sound judgement within areas of responsibility; * Negotiate and resolve conflicts with various stakeholders, and build consensus among groups with opposing opinions; * Coordinate and lead efforts of teams with multiple individuals; * Work, plan and organize independently with integrity and honesty, and minimal supervision; * Deliver outstanding customer service; * Establish objectives and priorities based on goals and general direction provided by management; * Use project management best practices; * Study systems, processes, and methods to recognize patterns or inefficiencies; * Determine priorities in a changing environment and adjust workload accordingly; **Does this sound like you?** Please tell us how and why by submitting your**resume,****cover letter, and three professional business references.** /(Please Note: You do not need to complete the “work experience” or the “education & certifications” portion of the application process in our recruiting system. You only need to upload the requested documentation.)/ **What can you expect from us in return for your hard work?** Ø Lookhereto see the additional benefits! They include: o Work/life Balance o Health Coverage o Retirement plans o Paid Vacation and Sick Leave and Holidays o And more… Ø **Public Service Loan Forgiveness (PSLF) –**Employmentwith the State of Montana may qualify you to receive student loan forgiveness under the PSLF. Lookhereto learn more and see if you may qualify!**** **** **** **Other important information to be aware of.****** * This position requires the successful completion of a criminal background check.** * Only online applications are accepted. By applying online, you are able to receive updates and monitor the status of your application.** **Title:** *Business Operations Analyst* **Location:** *Helena* **Requisition ID:** *25142354*