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Job Description

A large retail company is looking for an international Rubrics SME to spearhead the design, development, and implementation of rubrics to assess employee performance, customer service quality, and operational standards across our global retail operations. This role demands expertise in rubric creation, cultural sensitivity, and alignment with retail industry benchmarks to ensure consistent, fair, and effective evaluation tools. The SME will collaborate with regional managers, HR teams, and training departments to deliver scalable rubric frameworks that enhance performance and customer satisfaction in diverse markets. This role is required to work 8-5 PM CT hours and is an ongoing contract position. Apply today!

Pay rate: $5-10/hour

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Minimum of 5 years of experience designing and implementing rubrics for performance assessments, preferably in retail or customer-facing industries.

Expertise in rubric development methodologies, including analytic and holistic approaches, tailored to retail performance metrics.

Proficiency in analyzing performance data to evaluate rubric effectiveness (e.g., using HR analytics tools or qualitative feedback). Exceptional cross-cultural communication and collaboration skills to work with diverse retail teams.

Strong understanding of global retail standards, such as customer satisfaction indices and employee performance frameworks.