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Job Description

Insight Global is looking for a inventory support specialist for a commercial vehicle supplier in Hebron, KY. This position is client facing and spends much of their time processing and managing customer orders and developing customer relationships. Negotiating and/or adjusting delivery dates with agreement of customers; ensuring continuity in supply to customers; reporting of customer orders fulfillment; support in resolving logistic claims; cooperation with production & material planning teams.

Day to Day %:

• Answering inbound calls – 30%

• Emails from customers – 30%

• Adding in orders, verifying inventory, verifying pricing, tracking information for orders and add into SAP – 40%

Main roles and responsibilities include:

• Answer incoming customer phone calls and provide professional first-class sales support.

• Receive and process orders on behalf of customer in an efficient and accurate manner, as well as providing order status updates, monitoring customer orders, negotiate and adjust delivery dates with agreement of customers.

• Work with customer to meet customer service fill rate goals, maximize customer satisfaction.

• Interface with customers and Key Account Managers to resolve issues affecting customer satisfaction and to support key customer account activity.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 2-3 years of experience in a help desk, service desk, sales, or call center environment

Inventory ordering experience

• MS Office Suite proficiency – must be advanced in MS Outlook and MS Excel

• Experience using SAP

o Order Entry/Order Management

o Understand shipping terms

• Strong reliability, ownership, and proactive problem solving  Sales experience within a call center environment

• Automotive industry experience

• Experience using Salesforce and/or New Voice Media

• MS Excel (v-look ups, pivot tables, conditional formatting)

• ERP systems (order side not procurement side)

• MRP Systems