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What you can expect

Zoom is seeking a dedicated Operations Manager to maintain our People Experience operations. The person in this role will drive automation initiatives and enhance employee experience through innovative AI solutions. This role is critical for improving operational efficiency and strategic impact across our HR functions.

About the Team

We support Zoom’s overall business strategy by supporting the needs of our most important resource, our people. We help teams identify, hire, onboard, develop, reward, and continually improve the employee experience for all Zoomies.

Responsibilities

+ Leading system and process automation initiatives, including implementing AI tools to streamline HR workflows and enhance employee self-service capabilities.

+ Maintaining and optimizing Workday and other HR systems, identifying opportunities for automation and continuous improvement.

+ Developing comprehensive documentation and policies that leverage AI tools for greater consistency and accessibility.

+ Creating and maintaining reporting and analytics dashboards with AI-enhanced data visualization to support strategic decision-making.

+ Managing organizational changes and transitions, utilizing automation tools to ensure smooth implementation.

+ Coordinating international/regional HR projects with sensitivity to local requirements and compliance needs.

+ Overseeing financial and compliance management processes with AI-assisted auditing and verification.

+ Supporting recruitment and talent management processes through automation and data-driven insights.

+ Developing effective presentation and communication materials leveraging AI tools for enhanced clarity and engagement.

+ Partnering with stakeholders to understand requirements, implement solutions, and drive continuous improvement.

+ Identifying opportunities to enhance employee experience through innovative AI solutions and process improvements.

What we’re looking for

+ Have a Bachelor's degree in related field.

+ 8-10 years of experience in HR operations or professional services.

+ Have experience with HR technologies (Workday, ServiceNow).

+ Have experience implementing AI tools and automation solutions.

+ Possess excellent project management capabilities.

+ Have experience designing and implementing HR operations either in individual organizations or in a professional services capacity.

+ Hold knowledge of compliance and regulatory requirements across multiple regions.

+ Have experience with international HR operations, particularly in Europe.

+ Have excellent analytical skills with the ability to translate data into actionable insights.

+ Possess excellent communication skills with the ability to explain complex concepts concisely to senior leaders.

+ Have an innovative mindset with willingness to implement cutting-edge solutions

Salary Range or On Target Earnings:

Minimum:

$126,500.00

Maximum:

$276,700.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

10/14/25

Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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