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Manage the daily operations of a single Cemetery location and a single line of business within the Funeral Home industry. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

JOB RESPONSIBILITIES

Financial Management

+ Work with local and Market Leadership to develop an annual business plan and budget, as well as financial, production, and revenue goals

+ Accountable for monitoring and achieving annual financial goals

+ Approve expenditures and invoices, including overtime

Operations

+ Manage the daily activities, ensuring on-time services

+ Assure the location’s operating practices comply with applicable federal and state regulations and Company policies

+ Establish location goals and priorities

+ Effectively present and communicate Company and Market strategies, values, and goals to staff

+ Manage frontline supervisor’s responsibilities, expectations, and accountabilities

+ Collaborate with local Management for resource sharing, ideas, and business or operational enhancements

+ Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements

+ Ensure the maintenance of buildings, facilities, and grounds is clean, manicured, and in working order, budgeting appropriately for repairs, including equipment and furniture

People Development

+ Develop a strong, trusting, and reliable team

+ Understand team members’ career aspirations and provide assignments to develop skills and or close gaps

+ Monitor training and licensing requirements, ensuring staff are re-trained/licensed before expiration

+ Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans, and terminations

+ Collaborate with Human Resources and Market Leadership for recruiting and retention

Other

+ Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company

+ Develop and or implement plans to improve the customer satisfaction index and online community reviews

MINIMUM REQUIREMENTS

Education

+ High school diploma or equivalent

+ Technical schooling diploma or Mortuary Science preferred

Experience

+ Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities

+ Minimum (2) years of experience managing people or projects

+ Budgeting and expense control experience strongly preferred

Knowledge, Skills, and Abilities

+ Ability to work evenings and weekends

+ Financial and business acumen

+ Proficient in the MS Office suite

+ Excellent customer service skills

+ Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers

Postal Code: 00984

Category (Portal Searching): Operations

Job Location: US-PR - Carolina

Job Profile ID: F00273

Time Type: Full time

Location Name: Cementerio La Resurreccion