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Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

This role is responsible for administrative and clerical functions, customer inquiries and sales support for one or more cemetery. A proven commitment to quality customer service and teamwork is required.

+ Prepares and maintains interment rights, prepaid service, interment and product installation related contracts, documents/files as required by law and cemetery policy.

+ Prepares accurate interment related schedules and related documentation and correspondence required to ensure effective, efficient delivery of cemetery programs, services and events.

+ Prepares memorial marker orders and facilitates product installation and coordinates processing of orders and the control of storage inventory for vaults and markers.

+ Coordinates the processing of cemetery service requests and work orders related to Grounds/Maintenance staff.

+ Completes related invoicing, deposits, collections, cash flow and associated data entry.

+ Processes purchase orders and reconciliation of purchase-card transactions as required.

+ Utilizes cemetery software to create and update client accounts, invoices and property referencing.

+ Resolves cemetery’s customers’ inquiries, providing exceptional customer service.

+ Communicates with funeral establishments, religious and cultural organizations, community groups and product suppliers to support delivery of sales, programs and services.

+ Provides clerical support related to cemetery sales, services and related product delivery activities.

+ Ensures cemetery policies and procedures are followed.

+ Works collaboratively with team members to ensure necessary workflow and operational effectiveness.

+ Provides back-up support to other teams and division functions as needed.

+ This is not intended to be an all-inclusive list of the essential functions or duties related to this job

MINIMUM** **Requirements

Education

+ High school diploma or equivalent required

+ College coursework in office/business administration preferred

Certification/License

+ Valid state/province driver’s license in good standing

Experience

+ One (1) year of administrative or customer service experience required

+ Funeral industry related experience preparing cemetery/funeral service related documents would be an asset

Knowledge, Skills and Abilities

+ Demonstrated accuracy of administrative functions, financial handling and documentation preparation

+ Ability to handle changing priorities and frequent interruptions in a fast paced work environment

+ Strong organizational skills to deal with fluctuating volumes of work

+ Ability to promote and offer for sale, products and services that enhance the cemetery business and meet customer needs

+ Extremely self-motivated and able to work independently without frequent supervision

+ Excellent communication skills to deal effectively with internal and external customers and the necessary interpersonal skills to deal compassionately and patiently with grieving families

+ Ability to work well in a team environment

+ Proficient in Microsoft Office and capacity to learn all software related to cemetery operations and procedures

+ Ability to drive regularly in cemetery and travel locally if needed

Work CONDITIONS

Work Environment

+ Work mostly indoors during all seasons and weather conditions

+ Occasional outdoor work required

+ Limited local traveling required

+ Comply with Field dress code policy

Work Postures

+ Occasional periods of time standing, up 3 hours per day

+ Sitting continuously for many hours per day, up to 6 hours per day

+ Climbing stairs to access buildings frequently

Physical Demands

+ Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

+ Lifting, pushing, pulling up to 25 pounds

Work Hours

+ Working beyond “standard” hours as the need arises

+ Travel less than 5%

Postal Code: 37664

Category (Portal Searching): Administration and Clerical

Job Location: US-TN - Kingsport

Job Profile ID: F00363

Time Type: Full time

Location Name: East Lawn Funeral Home