"Alerted.org

Company Description

Advance Rehabilitation is committed to being the most sought-after physical therapy company in the Southeast for services including industrial rehabilitation, athletic training, and sports medicine. Our mission is to provide the highest quality rehabilitation services in a cost-effective and time-efficient manner while delivering excellence in customer service.

Advance Rehabilitation Connects, Adapts, Empowers, Delivers, and Serves to transform lives!

Job Description

The **Front Desk Manager** plays a vital role in ensuring a welcoming and efficient experience for patients from the moment they enter the practice. This position oversees front desk operations, including patient check-in/check-out, appointment scheduling, and customer service, while supporting broader office goals. Strong leadership, communication, and organizational skills are essential to supervise front desk staff, maintain accurate scheduling, and support smooth day-to-day workflow.

+ Supervise, train, and support front desk staff to ensure exceptional customer service and efficient front desk operations

+ Oversee patient check-in and check-out processes, verifying accuracy of information and ensuring a positive patient experience

+ Develop and maintain front desk procedures to streamline operations and uphold service standards

+ Manage appointment scheduling to optimize provider availability and reduce wait times

+ Handle escalated patient inquiries, concerns, and complaints with professionalism and empathy

+ Ensure the accuracy of patient information entered into electronic medical records

+ Coordinate communication between patients, providers, and administrative staff to ensure clarity and timeliness

+ Monitor and maintain front desk supplies and equipment to ensure readiness and organization

+ Support compliance with HIPAA and other healthcare regulations related to patient information and front desk operations

Qualifications

+ High school diploma or equivalent

+ Minimum of two years of experience in a medical front office role, with supervisory experience preferred

+ Exceptional leadership and communication skills

+ Proficiency in Microsoft Word and Excel; experience with medical software preferred

+ Flexible availability with a willingness to adapt to changing schedules

+ Strong attention to detail and accuracy

+ Excellent time management and organizational abilities

+ A collaborative team player with a positive and energetic attitude focused on delivering outstanding customer service

Additional Information

+ Excellent benefits package including 401k, holidays, medical/dental/vision insurance, and paid time off

+ Community service opportunities.

+ Get to interact with a great team and support staff, and so much more!

We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you’d like to view a copy of the company’s affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at [email protected]