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This non-exempt position will be in person working day hours at the New Center One building in Detroit, with the potential to work one day a week from home once trained.

GENERAL SUMMARY:

This role will function as the owner of the product line master schedule template, solely own schedule changes, collaborate with other scheduling areas (Contact Center and RPO) and be responsive to patient scheduling needs. Under general supervision, assumes responsibility for proactively understanding,

managing, and reporting on the outpatient availability of all scheduled clinic resource time within a given clinical specialty, across all sites of practice. This will include acting as a centralized resource to facilitate patient access and scheduling for referring physicians, patients, and others.

The responsibilities include acting as a centralized resource for the specialty across all sites of practice to ensure standardized and consistent scheduling practices, protocols, and procedures for all scheduled clinic resources. Responsibility also includes owning all departmental provider templates and

ensuring consistent master schedules for all scheduled clinic resources throughout the entire service line.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

+ Builds, amends and maintains the master clinic schedule.

+ Creates and provides access reports to and obtains action approval from director and division head or chair.

+ Tracks utilization, lead-time, and all other access related issues.

+ Presents data regularly to department (division) leadership.

+ Acts as a central resource for the entire specialty across all sites of outpatient practice to:

+ Ensure coordinated and standardized scheduling practices, policies, and procedures.

+ Manage, monitor, and track the physician FTE breakdown (i.e. inpatient vs. outpatient time, research, medical education, and others).

+ Facilitate referring physician and patient access when usual routes are not satisfactory to meet expectations or demand.

+ Monitor clinician staffing and report to meet demand at all sites. Clinical and administrative leadership should be alerted if there will be inadequate supply of clinician clinic time to meet existing or expected patient demand. Proactive resource allocation may be required to meet demand.

+ Manage and monitor physician and midlevel provider requests for clinic schedule closure or cancellation in accordance with established standards.

+ Ensure all providers open and maintain a minimum clinic-scheduling horizon of “current plus three months.”

+ Ensure consistent physician and midlevel provider master schedule construction and maintenance. This may include:

+ Maintaining standardized scheduling appointment type codes.

+ Standardized use of reserve and hold times based on an understanding of impact on patient access.

+ Standardized interval lengths and appointment lengths.

+ Review patient access metrics, dashboards, or other reports and share issues and learning with departmental leadership.

+ Prepares a variety of access reports for use by clinical and administrative leadership.

+ Maintaining physician Scheduling protocols in collaboration with scheduling protocols with the contact center.

+ Demonstrate competency to schedule patient clinic appointments.

+ Monitor and Measure current and past demand to best anticipate future need and meet patient expectation.

+ Performs other duties as assigned.

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EDUCATION/EXPERIENCE REQUIRED:

+ High School or G.E.D. equivalent.

+ Associates degree/ two years or more of college is preferred.

+ A minimum of three (3) years of experience in a business office/healthcare environment including experience with scheduling appointments and schedule

maintenance.

+ Analytical ability required preparing physicians' schedules is preferred.

+ Familiarity with computer applications in a PC and patient scheduling environment is required as well as the strong Microsoft office skills.

Additional Information

+ Organization: Henry Ford Hospital - Detroit Main Campus

+ Department: Pre-Transplant - Kidney

+ Shift: Day Job

+ Union Code: Not Applicable

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.