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About Mobile Health

Mobile Health is a market leader in occupational health and employment-related screening services across the United States. With five owned-and-operated clinics in New York City, and over 6,500 affiliated locations, Mobile Health sees millions of patients per year. Our comprehensive services include drug testing, physicals, respirator fit testing, hearing testing, vision screening, vaccines and titers, and more. We stack hands to support our B2B client partners and are on a mission to make occupational health and employment-related screening the easiest part of their job. To achieve that, we are leveraging technology to change how occupational health is delivered. As a technology-driven company, we’re at the forefront of unleashing new and better ways to keep businesses safe and their employees healthy. Mobile Health is growing, and we are looking for amazing people to join our team!

Location

Remote

Compensation

Salary Range: $22 per hour

Position Summary

The Compliance Operations Coordinator plays a vital role in ensuring Mobile Health’s continued commitment to regulatory excellence and operational efficiency. This position is responsible for managing the day-to-day activities of compliance operations, supporting provider facilities, and ensuring adherence to internal policies and external regulatory requirements. The Operations Coordinator will collaborate closely with cross-functional teams to streamline workflows, enhance compliance processes, and uphold the highest standards of patient care and service delivery. As Mobile Health continues to expand from a local to a national occupational health provider, this role will be instrumental in driving consistency, accountability, and quality across all compliance functions.

Essential Duties and Responsibilities

+ Oversee the processing, organization, and maintenance of medical records, ensuring timely and accurate responses to requests from clients and patients.

+ Manage client health screening compliance requirements in accordance with city, state, and federal regulations.

+ Serve as the primary point of contact for Mobile Health’s consortium clients, maintaining strong, collaborative relationships to support service excellence.

+ Manage the full life cycle of exams across Mobile Health’s network of facilities, ensuring providers have the appropriate patient protocols and documentation.

+ Troubleshoot issues as they arise, working to ensure patients receive the highest standard of care and a positive experience.

+ Handle inbound and outbound calls related to site-specific concerns, patient check-ins, and protocol or documentation requests.

+ Collaborate with patients to confirm services rendered and address any concerns, ensuring satisfaction and compliance.

+ Partner with the Network Office team to track and resolve operational and compliance issues, identifying root causes and implementing preventative solutions.

+ Support the continuous improvement of compliance workflows and processes, identifying opportunities for efficiency and quality enhancement.

+ Collect, analyze, and report data related to compliance tracking and operational performance.

+ Prepare regular reports and presentations for senior leadership on compliance activities, team performance, and key operational metrics.

+ Collaborate cross-functionally with Operations, Account Management, Client Success, and Finance teams to align compliance processes with broader organizational goals.

+ Assist in the rollout of new client product offerings, services, and initiatives to ensure compliance readiness and seamless implementation.

+ Other duties as assigned

Knowledge/Skills/Abilities

+ Strong leadership and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.

+ Excellent written and verbal communication skills, with the ability to foster trust, collaboration, and open dialogue across teams.

+ Demonstrated ability to analyze complex problems, identify root causes, and develop effective, practical solutions.

+ Strong understanding of business processes and service delivery principles, including active listening, feedback, conflict resolution, and coaching.

+ Ability to adapt to evolving priorities and ambiguous situations while maintaining focus on operational clarity and compliance goals.

+ High level of professionalism, integrity, and ethical judgment in all interactions and decision-making.

+ Proficiency in using data and reporting tools to track compliance metrics and support performance analysis.

+ Detail-oriented and process-driven, with the capacity to identify opportunities for improvement and implement sustainable changes.

+ Knowledge of occupational health, compliance operations, or healthcare administration preferred.

+ Demonstrated ability to learn and apply innovative tools, methodologies, and technologies to enhance compliance and operational effectiveness.

Education and Experience

+ Bachelor’s degree (BA/BS) preferred; equivalent combination of education and experience will be considered.

+ Minimum of 2–4 years of experience in healthcare operations, compliance, or a related administrative role.

+ Familiarity with healthcare regulatory requirements, compliance standards, and documentation practices.

+ Proven ability to thrive in a fast-paced, dynamic environment while maintaining accuracy and attention to detail.

+ Strong analytical and problem-solving abilities with a proactive approach to identifying and resolving issues.

+ Exceptional communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organization and with external clients.

+ Highly organized and adaptable, capable of managing multiple priorities and deadlines simultaneously.

+ Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with electronic medical record (EMR) systems or similar platforms.

+ Demonstrated ability to learn new systems and technologies quickly and efficiently.

Why Mobile Health?

Mobile Health has disrupted the industry since 1984. And we’re not stopping any time soon. We’re changing the way companies think about employee health and safety. We work hard to create a world where occupational health and employee screening is an open door to growth. Our dedication is real. You can feel the passion and enthusiasm. We break barriers. We’re the solution the industry desperately needs. Ready to join us? We can’t wait to meet you.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.