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About **Zscaler**

Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.

The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.

We are looking for a **Principal** **Partner Program Manager, Partner Services** to join our channel and alliances team. Reporting to the Senior Director, Partner Programs, you will design and scale our global partner-delivered services model. In this role, you will build a comprehensive framework to enable and govern partner-led implementation, integration, managed, and co-delivery services – ensuring partners can deliver exceptional outcomes at scale.

+ **Program Design & Strategy:** Build a global partner-led professional and managed services frameworks from the ground up, defining scalable delivery models, partner competencies, certification tiers, and capacity development strategies to enable ecosystem-led service delivery at scale.

+ **Operationalization & Governance** : Establish core operational frameworks, including QA processes, performance SLAs, referral and subcontracting workflows, and partner performance metrics. Ensure delivery readiness and quality through system integration across PRM, CRM, and PSA platforms.

Cross-Functional Collaboration: Work closely with Sales, Services, Legal, and Partner teams to embed partner-led services into the broader go-to-market motion, enabling seamless handoffs, shared accountability, and a trusted partner services experience from pre-sales through post-sales execution.

+ **Partner Enablement & Engagement:** Evolve partner service creation, implementing a structured service blueprint that tracks the full ramp from zero capability to go-to-market readiness. This includes partnering with enablement teams to mature enablement paths, role-based certifications, hands-on delivery training, and toolkits to support repeatable, high-quality service delivery across the partner ecosystem.

What We’re Looking for (Minimum Qualifications)

+ 7-10 years of experience in partner programs, professional services, managed services, consulting/advisory, and SaaS GTM strategy.

+ Proven success designing partner programs that support professional, advisory, and managed services motions to support ISV to partner value exchange at a global level, including defining service models, commercial terms (e.g., stackable MSSP discount models, monthly consumption billing), and operational frameworks.

+ Strong business acumen and excellent communication/presentation skills, with the ability to tailor messaging for diverse audiences.

+ Comfort working with legal agreements, policies, procedures, and financial models.

+ Demonstrated ability to lead complex, global cross-functional initiatives via influence.

What Will Make You Stand Out (Preferred Qualifications)

+ Previous experience at Global System Integrator, National Solution Provider, or other large ISV.

+ Strong grasp of partner economics, partner profitability modeling, and Exposure to consumption-based or subscription-based managed services models in sell-to and sell through motions.

+ Experience launching and scaling partner programs as part of a broader portfolio.

\#LI-JK1

\#Remote

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$1—$1 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

+ Various health plans

+ Time off plans for vacation and sick time

+ Parental leave options

+ Retirement options

+ Education reimbursement

+ In-office perks, and more!

Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here (https://www.zscaler.com/careers) .

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. _See more information by clicking on the_ Know Your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) _link._

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.