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Job Summary

Join our dynamic IT support team, where your technical expertise helps empower healthcare professionals to deliver exceptional patient care. We’re looking for a skilled technician who thrives in both clinical and corporate environments, providing top-tier support for end-user devices and peripherals.

Schedule: 8am – 5pm Monday - Friday

Department: ETS – IT Service Excellence

Key Responsibilities:

+ Deliver on-site and remote technical support for computers, laptops, printers, and mobile devices across multiple states and facilities.

+ Resolve incidents efficiently and accurately, ensuring first-time resolution and preventing future issues.

+ Support IT projects and maintain hardware throughout its lifecycle.

+ Provide secure management of information systems, including:

+ Identifying systems within scope of responsibility.

+ Understanding and protecting sensitive data.

+ Enforcing least privilege and least functionality principles.

+ Recognizing and responding to potential security incidents.

+ Ensure compliance with security protocols and participate in incident response activities.

+ Offer life-cycle services for end-user devices, enabling team members to deliver remarkable patient experiences.

+ Create world-class customer experiences by understanding user needs and delivering timely, effective solutions.

What You’ll Bring:

+ Strong technical troubleshooting skills across a range of devices and platforms.

+ Excellent communication and customer service abilities.

+ Familiarity with information security principles and incident response.

+ Ability to work independently under general supervision.

+ Experience supporting remote and hybrid work environments.

Qualifications

+ Education: High School Diploma or GED, required. 4 Year / Bachelors Degree, preferred.

+ Experience: Technical experience; or, an equivalent combination of education and experience. Preferred.

+ Licensure/Certification:

+ CompTIA A+, preferred.

+ CompTIA Network+, Microsoft Certifications, preferred.

+ Additional Skills Required:

+ Strong organization skills.

+ Ability to work under general supervision.

+ Ability to work accurately in high-pressure situations.

+ Ability to communicate both verbally and in writing with users of varying levels of education and experience.

+ Must stay current with advances in computing technology.

+ Manual dexterity to use computer keyboards.

+ Must have reliable transportation.

+ Ability to travel between campus buildings and to remote facilities as needed.

+ Ability to handle on-call responsibilities as directed.

+ An affinity for providing exceptional customer service and continuous improvement.

+ Works in partnership with Clinical Informatics and clinical users to ensure end-user support activities enhance the usability and performance of technologies in patient care areas.

+ Additional Skills Preferred:

+ Mobility to work in a standard office setting and to use standard office equipment, including a computer.

+ Stamina to maintain attention to detail despite interruptions.

+ Strength to lift and carry objects weighing up to 40 pounds.

Job Opening ID

119242