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How you'll help us Keep Climbing (overview & key responsibilities)

At Delta Air Lines, we create world-class digital experiences that are customer-focused, innovative, easy-to-use and customer satisfaction-enhancing. The Digital Experience team works with the technology team to enhance and create new experiences on across all digital channels. As the Product Manager for Digital Communications, you’ll work to ensure Delta is seamlessly communicating key moments in the customer’s travel journey. You’ll help support the product roadmap for our communications eco-system including text messaging, e-mails, app push notifications, and more. You’ll build intelligent end-to-end conversational experiences. You’ll review product performance using various analytics tools and identify new opportunities for growth. You keep your stakeholders up-to-date and build consensus around the initiatives you’re pursuing. You’re comfortable with ambiguity, build relationships, have a bias toward action and take products to market quickly on behalf of Delta’s customers.

Responsibilities:

+ Lead development of products and new features from conception to launch.

+ Partner with key stakeholders to share your roadmap, priorities, learnings and identify new opportunities.

+ Analyze product performance, customer feedback and market opportunities to inform a strategic vision for the product roadmap.

+ Lead teams of IT developers, strategic vendors, UX designers, and cross-functional business teams to successfully deliver initiatives.

+ Manage and communicate solutions to customer experience defects and issues.

+ Lead medium-sized projects along with multiple initiatives.

What you need to succeed (minimum qualifications)

+ Proven experience as a product owner/manager, or in a similar role

+ 3-5 years of work experience in the airline industry, product management, consulting, or revenue management.

+ Understanding of how new technologies are developed and deployed required.

+ Positive, humble, curious and can-do attitude that inspires others.

+ Strong leadership, written and oral communication skills.

+ Experience analyzing data, condensing it into reports and summarizing it into executive presentations.

+ Proven track record of successfully working in a cross-departmental team environment and delivering results on time.

+ Consistently prioritizes safety and security of self, others, and personal data.

+ Embraces diverse people, thinking, and styles.

+ Possesses a high school diploma, GED, or high school equivalency.

+ Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

+ BS/BA degree in Business, Computer Science, Engineering, Information Technology or similar

+ Knowledge of Delta Air Lines, the airline industry, travel landscape and consumer behavior preferred.

+ Experience with VersionOne, Adobe Analytics (Omniture/Site Catalyst) and Adobe Experience Manager preferred.

+ Experience in front-end web development (Javascript, HTML, CSS, Angular, Bootstrap) a plus.

+ Must be performing satisfactorily in current position.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

+ Competitive salary, industry-leading profit sharing program, and performance incentives.

+ 401(k) with generous company contributions up to 9%.

+ New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31).

+ In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.

+ 10 paid holidays per calendar year.

+ Birthing parents are eligible for 12-weeks of paid maternity/parental leave.

+ Non-birthing parents are eligible for 2-weeks of paid parental leave.

+ Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits.

+ Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.

+ Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.

+ Domestic and International space-available flight privileges for employees and eligible family members.

+ Career development programs to achieve your long-term career goals.

+ World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.

+ Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.

+ Recognition rewards and awards through the platform Unstoppable Together.

+ Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here