• Desktop Support

    ManpowerGroup (Milwaukee, WI)


    Job Posting: Desktop Support

     

    Work Arrangement:** **100% Onsite

     

    Duration:** **3+ months (with potential yearly renewal)

     

    Interview Format:** **Microsoft Teams

    Additional Requirements

    + Must be a current Wisconsin resident or willing to relocate at own expense

    + No remote work; this is a fully onsite role

    Position Summary

    Milwaukee County is seeking a **Desktop Support Technician** to join the Imaging and Asset Management team. This role is critical in delivering Tier 1 IT support and ensuring optimal workstation performance for County employees, contractors, and vendors. The technician will be hands-on with PC/laptop imaging, printer setup, peripheral maintenance, and user account support.

    Key Responsibilities

    + Provide daily support for PC hardware/software (Windows 10, Office 365)

    + Build and image PCs and laptops using SCCM

    + Troubleshoot and maintain printers, peripherals, and mobile devices

    + Document and resolve incidents via ticketing system

    + Participate in on-call rotation

    + Support PC refreshes as part of the asset lifecycle program

    + Maintain user accounts via Active Directory and Azure AD

    + Ensure consistent ITIL practices for issue resolution

    Required Skills & Experience

    + 6 months to 5 years of experience in:

    + Desktop support

    + Device deployment

    + On-the-fly device repairs

    + Strong customer service and communication skills

    + Ability to work in high-stress environments and prioritize tasks

    Preferred Qualifications

    + A+ Certification (preferred but not required)

    + Familiarity with:

    + Microsoft Active Directory & Azure AD

    + SCCM imaging software

    + Client/server environments

    + ITIL practices

     

    If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

     

    About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells

     

    _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

     

    ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.