• Technical Support Analyst

    ManpowerGroup (Atlanta, GA)


    Our client, a leading organization in the technology support industry, is seeking a **Technical Support Analyst** to join their team. As a Technical Support Analyst, you will be part of the customer support department, assisting clients with troubleshooting and device connectivity. The ideal candidate will have strong **problem-solving** , **communication** , and **collaboration** skills which will align successfully within the organization.

     

    **Job Title:** Technical Support Analyst

    **Location:** Remote

    **Pay Range:** $20.00 per hour

     

    What’s the Job?

     

    + Provide high-quality technical support to effectively diagnose and resolve issues reported by external customers.

    + Troubleshoot and resolve complex problems across a wide range of internet-connected devices.

    + Deliver excellent customer service and maintain ownership of technical issues until resolution.

    + Utilize available resources to identify and resolve advanced technical problems.

    + Serve as a Subject Matter Expert, mentoring other team members and contributing to the knowledge base.

     

    What’s Needed?

     

    + Minimum 6 months of experience in customer service or technical troubleshooting.

    + At least 1 year of experience providing technical support in one or more areas such as mobile devices, home networking, or Bluetooth technologies.

    + Ability to type 30–40 WPM.

    + High school diploma or GED (post-secondary education preferred).

    + Strong verbal and written communication skills.

     

    What’s in it for me?

     

    + Medical insurance

    + Dental insurance

    + Disability insurance

    + Life insurance

     

    If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

     

    About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells

     

    _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

     

    ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.