"Alerted.org

NY HELP Yes

Agency Mental Health, Office of

Title Mental Health Program Specialist 2, Central Office;

Occupational Category Other Professional Careers

Salary Grade 23

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $86681 to $109650 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 30%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County New York

Street Address NYS Office of Mental Health, New York City Field Office

330 Fifth Avenue, 9th Floor

City New York

State NY

Zip Code 10001

Duties Description The New York State Office of Mental Health (OMH) is currently recruiting to fill a Mental Health Program Specialist 2, Grade 23, position in the New York City Field Office, Community Engagement Unit. Reporting to the Director of Community Engagement and Strategic Planning of the New York City Field office, the incumbent of this position will function as the Concerns Coordinator and will address issues raised by the public related to the delivery of mental health services. The incumbent will coordinate all contact by the public and will determine in a professional and timely manner the nature of the concern or request for information and will perform and prepare reports on data analytics.Duties/responsibilities include the following:•Coordinates requests for information and/or concerns about Mental Health Services.• Serves as the liaison to Central Office in coordinating request for information from providers, recipients, and the public, etc.• Coordinates Commissioner’s Correspondence, reviews all correspondence, assigns to appropriate staff for response, reviews or develops draft response and ensures that this correspondence is well-written and submitted to Central Office on or before assigned deadlines. • Updates and manages resource list for callers whose concerns/questions can be handled via referral, including issues such as how to access public benefits, etc.• Documents all efforts in the Everest system.• Provides reminders to involved NYCFO staff to complete investigations/responses.• Ensures that NYCFO staff have clear protocols for handling frequent callers and updates list routinely, works with the NYCFO Clinical Director and staff individualized plans to offer a consistent clear response to frequent callers to minimize confusion and splitting.• Assists in the implementation of the NYCFO lean project on customer relations including consulting with Central Office to upgrade and refine the Everest system.• Creates a log and tickler system for all requests for information to ensure that these requests are handled in a timely professional manner and that to the greatest extent possible each issue raised has been resolved.• Works with subject matter experts within the NYCFO to draft responses.• Coordinates with Central Office on timely submission, thoroughness of the response, and consistency with OMH policies and practices.• Oversees the newly implemented process of Appeal of Formal Complaint Decision which will include a review of complaints that have not been resolved to the satisfaction of the individual at the provider level. • Works with the newly established Office of Hospital Care and Community Transitions on concerns pertaining to complex discharges. • Develops a training curriculum for a mental health system literacy project and delivers training upon request.

Minimum Qualifications Promotion Opportunity:In accordance with Section 52.7 of the Civil Service Law, this notice advises all employees of the Office of Mental Health of our intention to potentially conduct a non-competitive promotion examination for the position of Mental Health Program Specialist 2, G-23, at the Office of Mental Health, Central Office in New York City. Permanent appointment may be made by non-competitive promotion of an applicant who meets the position’s minimum qualifications if all requirements of a non-competitive promotion appointment are met. In order to be eligible for a non-competitive promotion examination, candidates must have one year of permanent competitive or 55-b/55-c service as a Mental Health Program Specialist 1, G-18. Non-Competitive Minimum Qualifications Under the NY HELPS Program:To be eligible for appointment, candidates must have a bachelor's degree in child and family studies, counseling and community psychology, creative arts therapy, criminal justice, health administration, hospital administration, marriage and family therapy, mental health counseling, nursing, psychoanalysis, psychology, public administration, public health, public policy, recreation therapy, rehabilitation counseling, social work, sociology, or special education AND three years of professional clinical or administrative experience in a federal or state operated, licensed, certified, or funded mental health program.A master's degree in child and family studies, counseling and community psychology, creative arts therapy, criminal justice, health administration, hospital administration, marriage and family therapy, mental health counseling, nursing, psychoanalysis, psychology, public administration, public health, public policy, recreation therapy, rehabilitation counseling, social work, sociology, or special education can substitute for one year of specialized experience.Transfer Opportunity:Candidates must have one year of permanent competitive or 55b/c service as a Mental Health Program Specialist 2, G-23, and be eligible for lateral transfer; OR be eligible to transfer via Section 70.1 of the Civil Service Law by having one year of permanent competitive or 55b/c service in a qualifying title within two salary grades or one M-grade of the Grade 23 level. 55b/c Opportunity: Individuals certified eligible for the 55b/c program under the Governor’s Program to Hire Persons/Veterans with Disabilities pursuant to Section 55b/c of the Civil Service Law will also be considered. In addition to a current 55b/c eligibility letter, candidates must possess a Bachelor's or higher degree in child and family studies, counseling and community psychology, creative arts therapy, criminal justice, health administration, hospital administration, marriage and family therapy, mental health counseling, nursing, psychoanalysis, psychology, public administration, public health, public policy, recreation therapy, rehabilitation counseling, social work, sociology, or special education AND three years of professional clinical or administrative experience in a mental health program. Please provide a copy of your eligibility letter with your application.

Additional Comments Specific scheduled hours and telecommuting availability for this position will be discussed during the interview process. Please note, employees are required to apply and obtain approval through management to telecommute according to operational needs and Agency Telecommuting Program Guidelines.The Mission of the New York State Office of Mental Health is to promote the mental health of all New Yorkers, with a focus on providing hope and supporting recovery for adults with serious mental illness and children with serious emotional disturbances. Applicants with lived mental health experience are encouraged to apply. OMH is deeply committed to supporting underserved individuals, organizations, and communities. To this end, OMH is focused on implementing activities and initiatives to reduce disparities in access, quality, and treatment outcomes for underserved populations. A critical component of these efforts is ensuring OMH is a diverse and inclusive workplace where all employees' unique attributes and skills are valued and utilized to support the mission of the Agency. OMH is an equal opportunity/affirmative action employer.This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of NY HELPS, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date, it is expected that employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Some positions may require additional credentials or a background check to verify your identity.

Name Aurora Korotchen

Telephone

Fax (518) 486-3897

Email Address [email protected]

Address

Street NYS Office of Mental Health

44 Holland Avenue

City Albany

State NY

Zip Code 12229

Notes on Applying To be considered for this position, interested candidates should email a cover letter and resume as an attachment in Microsoft Word or PDF format to [email protected]. Please include the title of the position and Vacancy ID #199756 in the subject line of your email when applying. You are advised that, should you accept a job offer with the Office of Mental Health, you may be required to be fingerprinted and pay a fingerprint fee.