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Site Coordinator **Position Profile**

Accountable for daily operations of a solo-person site. Responsible for performing contracted office services including, but not limited to:

+ Copy Services

+ Courier Services

+ Managed Print Services

+ Hospitality

+ Imaging

+ Mail Services

+ Reception

+ Conference Center & Catering Support

Job Duties and Responsibilities** **General Office Services

+ Manage daily operations of a mailroom, copy center, or scanning facility

+ Operate office equipment including PCs, copiers, multifunction devices, imaging, and mail equipment

+ May be responsible for:

+ Courier services

+ Reception services

+ Switchboard operations

+ Shipping and receiving

+ Mail delivery and processing

+ Serve as the primary contact for customers on a daily basis

+ Implement and manage Ricoh Service Excellence Programs

+ Efficiently operate required equipment/software to meet service level agreements

+ Achieve cost-efficiency by effectively utilizing company materials and supplies

+ Maintain routine functions such as:

+ Creating/completing work orders

+ Monitoring contractors

+ Conducting inspections

+ Reporting facility-related issues

+ Providing support as needed

+ Interact with contracted vendors, facility management, and occupants

+ Manage office supply inventory and reordering

+ Coordinate conference rooms and manage A/V equipment resources

+ Foster positive internal working relationships through professional communication

+ Collect and provide data to leadership and customers, including monthly reports

+ Ensure financial responsibilities are met

+ Perform other duties as assigned

Reception, Conference Center & Catering Support

+ Serve as the front-of-house representative, greeting guests and transferring call center calls

+ Manage meeting room bookings and setups, including equipment and refreshments

+ Maintain housekeeping standards and inventory for conference rooms

+ Coordinate catering and special equipment needs

+ Perform daily checks on meeting room equipment and environment

Facilities Services Coordination

+ Support facilities processes and tools; escalate issues as needed

+ Monitor service requests and maintain office cleanliness and organization

+ Coordinate desk moves and manage pantry/office supply inventory

+ Assist with new hire orientation and escalate concerns to Facilities Lead

Mail Room Services

+ Handle incoming/outgoing USPS and accountable mail, including digital tracking and recipient notifications

+ Ensure proper chain of custody for deliveries and assist with messenger services

+ Maintain awareness of USPS pickup schedules

Miscellaneous Services

+ Stock pantries and manage office supplies

+ Support badge creation

+ Troubleshoot printers and assist with workstation setups/moves

+ Maintain conference rooms and training spaces, including light cleaning and carpet maintenance

+ Provide basic AV/IT support and escalate technical issues appropriately

Qualifications (Education, Experience, and Certifications)

Required:

+ High school diploma or GED

+ 1+ years of experience in a related field (B2B and/or technical)

+ 1+ year of customer-facing experience

+ Demonstrated knowledge and understanding of technology

Knowledge, Skills, and Abilities

+ Tactical thinking and problem-solving skills

+ Ability to present to small groups

+ Moderate problem-solving capabilities

+ Basic customer service and technical aptitude

+ Strong written and verbal communication skills

Working Conditions, Mental and Physical Demands

+ Office environment with adequate lighting, ventilation, and typical noise levels

+ Diverse work assignments requiring interpretation and application of complex information

+ Some physical effort required:

+ Walking, standing, bending, reaching, lifting, or carrying objects up to 50 lbs

+ Moderate dexterity required for regular use of tools and equipment (e.g., calculator, keyboard, hand tools)

**Note:** The above statements describe the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.