• Channel Development Manager

    Rev.io (Atlanta, GA)


    About Rev.io

     

    Rev.io  provides configurable software for billing, customer management, business management, payments, analytics, provisioning, and automation to service providers in telecommunications, Wireless & IoT, managed IT services, A/V, security integration, and other related industries. Our modern, cloud-based software delivers the industry’s most complete quote-to-cash experience, enabling our clients to grow their revenue efficiently.

     

    Rev.io is an Atlanta-based company with offices in Atlanta and West Virginia. We have more than 21 years in business serving our clients. While we are very experienced in what we do, we are still growing rapidly, and we are looking for exceptional people who are excited to join us on a career-defining journey.

     

    In all of our daily work, each of us is guided by our mission, vision and “ACT TOP” values.

     

    Our Mission: To help clients grow revenue efficiently.

     

    Our Vision: To be the best billing & back-office software company in the world by providing innovative solutions and extraordinary service to our clients and end users.

    Our ACT TOP Values:

    + Achieving Extraordinary Results: Doing more than expected and pursuing a higher standard of work without compromising your job responsibilities.

    + Caring For Employees, Clients and Community: Demonstrating empathy and concern by helping those who are most in need.

    + Take Responsibility and Act Like An Owner: Being accountable and doing the right thing even when no one is watching.

    + Transparent Leadership: Communicating openly, regardless of title or situation.

    + Opportunity To Make a Positive Difference: Recognizing situations and taking action to produce a better outcome.

    + Passion For Innovation: Enthusiastically finding new solutions to improve efficiency.

     

    In a recent national survey, 85% of our employees agreed that Rev.io is a Great Place to Work compared to 57% agreement at comparable US-based companies, Rev.io stands out as a place where team, values and culture combine to create an amazing work environment!

     

    About the role:  We’re hiring a Channel Development Manager to support and grow our partner ecosystem. This role is ideal for candidates with 2–3 years in sales or partnerships (SDR/AE/CSM backgrounds welcome) who want to develop into a Channel Partner Manager. You’ll assist senior teammates while quickly taking ownership of a defined partner cohort.

     

    What you’ll do

     

    + Support and gradually own a partner book: coordinate meetings, track action items, and follow through on next steps; grow to full ownership of a partner cohort.

    + Assist with onboarding: run readiness checklists, schedule trainings, and help certify users with guidance from senior teammates.

    + Pipeline support & co‑selling: process email introductions/registrations, prepare quotes and decks, and join discovery/solution calls.

    + QBR/JBP preparation and co‑delivery: pull reports, build slides, capture actions; progress to leading select QBRs by month 3.

    + Enablement & co‑marketing: coordinate webinars, maintain co‑brandable materials, and share product updates and best practices.

    + Marketplace/listing support: help partners create/maintain listings, gather assets, and QA pricing/packaging content.

    + Community engagement: moderate threads, compile FAQs, and highlight partner wins.

    + Data quality & reporting: keep partner profiles, pipeline, and attribution clean in CRM; publish weekly summaries.

    + Cross‑functional coordination: log and track escalations with Support/Product; follow through on commissions and reporting with Finance.

    + Event logistics: coordinate invites, schedules, and follow‑ups for conferences and company events.

    What success looks like (KPIs)

    + Operational SLAs: partner inquiry first‑response within target (e.g., < 1 business day); strong CRM hygiene.

    + Activation milestones: % of new partners completing onboarding steps (certification, first enablement) within target timelines.

    + Engagement: QBR completion rate, webinar attendance, and content adoption by assigned partners.

    + Pipeline contribution: number of qualified introductions and influenced opportunities; ramp to owned partner‑sourced ARR by months 6–9.

    + Process improvements: document at least one playbook enhancement or automation that saves time or improves partner experience.

    Qualifications

    + 2–3 years in sales, channel/alliances support, partner success, or MSP/SaaS account roles. High‑performing SDR/AE/CSM candidates welcome.

    + Strong organization and follow‑through; comfortable managing project plans and task trackers.

    + Clear written and verbal communication; confident presenting on Zoom and at events.

    + Familiar with CRM (Salesforce or HubSpot) and spreadsheets; eager to learn partner tools and dashboards.

    + Curious, coachable, and disciplined with documentation and data.

    + Ability to travel 10–20% across North America.

    Bonus points

    + Exposure to telecom, UCaaS, billing, PSA, or the MSP ecosystem.

    + Experience building decks, enablement content, or running webinars.

    + Marketplace/app listing exposure (creating or maintaining product listings).

     

    Tools you’ll use Salesforce/HubSpot (CRM), company platforms (PSA/Billing/Community), partner portal, webinar tools, project management and documentation (SharePoint/Confluence), and basic spreadsheet/reporting. Training provided on company platforms and partner tooling. First 90 days

     

    + 0–30 days: Ramp on products, partner tiers and economics, pipeline, and processes. Shadow calls; complete internal certifications; take over administrative workflows; document FAQs and quick wins.

    + 31–60 days: Assume ownership of a subset of low‑to‑mid complexity partners; manage the introductions/registration queue; co‑lead one enablement session; publish a weekly partner digest.

    + 61–90 days: Lead 2–3 QBRs with manager support; source or advance first partner‑sourced opportunities; propose an automation or playbook improvement.

    Compensation & benefits

    Base salary + variable (OTE) aligned to experience and market for this level, with a growth path to Channel Partner Manager. Includes standard benefits and travel reimbursement.

     

    Employment eligibility is limited to individuals who currently reside in one of the following states: Florida, Georgia, Iowa, Kentucky, Maryland, Michigan, Missouri, North Carolina, Nebraska, New York, Ohio, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington, Wisconsin, or West Virginia.

    Benefits and Perks:

    + Generous HSA employer contribution

    + 401k with generous company match and immediate vesting

    + Unlimited PTO

    + Paid Parental Leave

    + Company paid for life and disability insurance

    + Monthly tech reimbursement

    + Monthly fitness reimbursement

    + Education and development stipend

    + Time off to volunteer at the organization of your choice, as well as company-level volunteer opportunities

    + Clear and documented career path for your position

    + True open-door policy with opportunities to give feedback to leadership on a continual basis through 1:1 sessions multiple times per year

     

    At Rev.io no employee or applicant will be treated less favorably on the grounds of their sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief. By clicking submit below, you consent to allow Rev.io to store and process the personal information submitted above.

     

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