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We are seeking a detail-oriented and motivated **Return Investigation Operator** to join our team. The ideal candidate will be responsible for conducting tests on hearing aids and accessories, accurately collecting and managing data, and collaborating with cross-functional teams to ensure the highest quality of our products.

Please consider before applying: This role requires 100% onsite presence at our new facility in Shakopee, MN.

Essential Functions:

+ Conduct tests on hearing aids and accessories to verify functionality and compliance with quality standards.

+ Accurately collect, record, and manage test data in databases.

+ Collaborate with technicians, customer solutions specialists, and engineers to communicate test results and develop effective solutions.

+ Maintain daily calibration and proper operation of test equipment.

+ Promptly identify and report any issues or discrepancies to the team and supervisor.

+ Contribute to process and test improvement initiatives by providing insights based on testing outcomes.

+ Assist in the development and implementation of new testing protocols and procedures.

+ Participate in training sessions and workshops to enhance knowledge of hearing aid technology and testing methodologies.

**Required Skills:** (Knowledge and Skills needed for this position.)

+ Experience in testing or quality assurance role, in the medical device or hearing aid industry.

+ Proficient in data entry and management, with experience in databases and spreadsheets.

+ Ability to identify and resolve issues efficiently and collaboratively.

+ Proficiency in Microsoft Office Suite: Excel, Word, PowerPoint, Outlook, and Teams.

+ Proficient oral and written communication skills, with the ability to interact effectively with cross-functional teams.

+ Highly effective organizational abilities combined with a keen eye for detail.

+ Commitment to continuous improvement and an innovative approach to problem-solving.

Qualifications:

+ **Required Education:** High School diploma or GED

+ **Preferred Education:** Technical degree or certification in a related field is a plus

+ **Experience:**

+ Experience in using software and hardware test systems preferred.

+ Strong attention to detail and precision in work.

**Travel:** 0%

**Working Environment:** Manufacturing / Distribution Facility and office environment

**Physical Demands:** Sitting, standing, lifting, bending, reaching, no more than 20 lbs.

**Position Type and Expected Hours of Work:** Full-time position + Monday-Friday

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Inclusive Hiring Practices:

GN Hearing openly supports the recruitment, training and promotion of all candidates, without regard to race, color, creed, religion, national origin, ancestry, sexual orientation, disability, age, gender, maternity, marital status, status with regard to public assistance or any other classification protected by state, federal or local law or ordinance. Founded in 1869, GN group today operates in more than 90 countries across the world and has more than 6,000 employees.

Pay Transparency Notice:

Depending on your work location, the target hourly rate for this position can range from $21.00 to $27.00 an hour. In addition, you may be eligible for a discretionary bonus. Compensation for roles at GN depends on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays.

Disability Accommodation

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected]. This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

\#LI-ReSound

\#LI-GNGroup

GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.

GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history – fostering a sense of community, openness, and understanding.

By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them.

The GN-owned brands that are responsible for bringing these technologies to life:

+ Medical grade hearing technology: ReSound (https://www.resound.com/en) , Beltone (https://www.beltone.com/en) , Interton (https://www.interton.com/en) , Jabra (https://www.jabra.com/hearing)

+ Professional collaboration: Jabra (https://www.jabra.com/) , BlueParrott (https://www.emea.blueparrott.com/) , FalCom (https://falcom.gn.com/)

+ Gaming, calls and media: SteelSeries (https://steelseries.com/) , Jabra (https://www.jabra.com/)

Founded in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN’s solutions are sold in around 100 countries across the world.

If you would like to learn more about us, visit our homepage gn.com or click on our different brands. You can also connect with us on LinkedIn (https://www.linkedin.com/company/gn-store-nord/) , Facebook (https://www.facebook.com/gnstorenord/) and Twitter (https://twitter.com/gnstorenord) .

We are a Equal Opportunity Employer that values a diverse and inclusive workforce. We do not discriminate on the basis of race, color, national origin, religion, age, gender identity, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis prohibited by federal, state, or local law. Women, minorities, veterans, LGBTQIA+ individuals, and persons with disabilities are encouraged to apply. Come join our team!