• Salesforce Application Support Analyst

    Robert Half Technology (Minneapolis, MN)


    Description

    Are you passionate about delivering a world-class customer experience? Do you thrive at solving problems and helping others succeed? We are looking for motivated candidates to join a fast-paced technical support team in a dynamic environment where you will provide Salesforce application support to customers.

     

    What You’ll Do

     

    + Provide front-line technical support for Salesforce and integrated platforms via phone, Microsoft Teams, and ServiceNow.

    + Troubleshoot issues related to Salesforce permissions, integrations, workflows, and custom objects.

    + Manage user and license administration for a Salesforce organization with 1000+ users, including setup/deactivation, roles, profiles, public groups, and permission sets.

    + Use tools like Apsona, Dataloader, and Workbench to import, update, and export data.

    + Support Salesforce Service Cloud features including case management and automation processes.

    + Investigate and resolve API-related issues using tools like Postman to simulate calls and validate data transactions.

    + Collaborate with internal teams to improve workflows, reduce repetitive tasks, and enhance system efficiency.

     

    Please contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf.(com) to learn more.

    Requirements

    + Minimum 1+ year of hands-on Salesforce experience. Salesforce Admin and Service Cloud certifications are a plus.

    + Technical Support experience: Familiarity with ServiceNow or similar ticketing systems. Previous call center experience preferred.

    + Customer-first mindset: You enjoy helping others, communicate professionally, and are passionate about delivering a world-class experience.

    + Team player: You collaborate well, share knowledge, and contribute to group success.

    + Problem solver: You think critically, offer solutions, and seek continuous improvement.

    + Experience with APIs and Postman for debugging and workflow optimization.

     

    Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .