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The best thing about this role

Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible.

What you'll do

The Manager for Case Management and the Logistics Center is responsible for the recruiting, scheduling, onboarding, training, coordination, support, and evaluation of the Unit Clinical Care Coordinators, Logistics Center Clinical Care Coordinators (Logistics Center C3s) and supporting positions. The Manager assumes operational responsibility for patient progression, continuous process improvement, and the management of human, fiscal and material resources. The Manager will ensure that operational activities are consistent with and in support of the organization’s strategic plan. Maintains current knowledge of basic health care economics, trends and reimbursements methodologies and applies knowledge to daily practice.

The manager plans for and secures financial and human resources for the department. Oversees, supports and implements the goals of Care Coordination and the Logistics Center. Maintains oversight responsibility for patient flow and through-put of all acute patients. Assists the Manager of Risk Management and Quality Improvement with process improvements, screening investigations and problem solving as needed. Responsible for educating staff on the implementation of clinical protocols. Participates in HMO contracts issues as needed. Manages quality improvement activities and oversees the competencies within the department.

+ Develops and monitors operational procedures and performance standards which ensure safe, effective and efficient daily operations

+ Develops and monitors departmental policies and protocols which meet the needs for provision of the Logistics Center

+ Develops strategies to ensure effective and efficient departmental performance and service delivery

+ Monitors and reports departmental performance related to established objectives and goals

+ Is responsible for ensuring timely patient placement (admissions, discharges, transfers) across the network

+ Serves as a frontier leader for Operational Rounding, and facilitates Performance Improvement and A3 efforts for Case Management and the Logistics Center

+ Audits of transfer cases (via Intake Logistics and Amtelco line) to ensure staff receive real-time feedback on Intake cases and to address any issues raised by referral sources, admitting providers, or other health system representatives

+ Fosters a commitment to continuous quality improvement by supporting a coordinated system for evaluating a patient care outcomes, quality measures, milestone performance, and Key Performance Indicators

+ Provides 24/7 managerial support to all Clinical Care Coordinators and Clinical Care Coordinators assistants (C3As)

+ Acts as a resource for escalation of issues experienced by the Clinical Care Coordinators

+ Develops staffing and scheduling to meet demands for operational services

+ Provides direction to ensure appropriate use of staffing resources

+ Develops and implements plans for staff development, orientation and professional growth

+ Completes annual performance appraisals for all staff within established timeframes

+ Manages and participates in staff recruitment, interview process and selection

+ Assists C3s as needed with transfer center issues as they arise (ex. EMTALA, provider issues appropriateness of admissions, etc.)

+ Provides timely and effective communications with department staff to maintain awareness of important corporate, departmental and departmental information

+ Schedules and directs staff meetings on a regular basis

+ Makes use of staff feedback and insight to improve services

+ Participates in multidisciplinary committee work groups and teams to support and facilitate initiatives and programs for service improvement

+ Develops and implements annual operational budget and capital budgets

+ Monitors and reports budgetary variances and emergency capital needs

+ Reallocates, prioritizes and, when indicated, recommends modifications to established budgetary plans

+ Develops and implements expense control measures to ensure financial objectives

+ Works to develop and maintain revenue generating opportunities

+ Audits DRGs and TLOS entry and appropriate statusing of patients admitted through the Logistics Center

+ Takes action on identified areas for performance improvement by implementing plans and evaluating effectiveness of improvement measures

+ Tracks and reports performance improvement activities as appropriate and/or required by institutional guidelines

+ Make recommendations for improvement to Director Case Management

+ Ensures compliance with all regulatory agency requirements

+ Ensures compliance with departmental and institutional policies

+ Collaborates with the Director of Care Coordination on the development, review, and revision of policies and procedures consistent with the Institutional practice and Care Coordination

+ Proactively identifies safety-related issues, addresses identified issues and institutes procedures which minimize risks to patients and staff

+ Reports and acts to correct compliance and risk related issues to Director of Case Management

+ Develops working relationships with partners throughout the Bassett Network to effect p ositive results

+ Works collaboratively with unit staff (charge nurse, staff nurse) unit manager, and support team (UM, MSW, SW, etc) to progress each patient’s care towards discharge

+ Supports regional capacity management activities and assures reports on the changes in affiliate capacity are communicated to the organization by Logistic Center C3s on a consistent basis

+ Regularly assesses opportunities to enhance system(s) performance

+ Develops action plans and completes them to improve patient and employee satisfaction

+ Connects with counter parts at affiliate sites to actualize potential for adoption of best practices and standardization

+ As appropriate, takes action to create a better experience for patients traversing the continuum of care

+ Measures deployment of resources and develops plans to optimize ROI

+ Serves as a consultant, coordinator and educator for the care coordination team related to issues of appropriate placement, patient progression, pre-certification and payer requirements, government regulations and appropriate statusing

+ Performs other duties as requested and observed by Director of Case Management

What we need from you

Education:

+ 4 Year/Bachelor's Degree in nursing or will complete bachelor's degree in nursing within 1 year, required

+ *Or...

+ 4 Year/ Bachelor's Degree in Social Work, required

+ Master's Degree of Social Work (MSW), preferred

Experience:

+ Minimum 1-3 years progressive, responsible healthcare supervisory experience, required

Licensure/Certifications:

+ NYS Licensed Social Worker, required

+ Current NYS RN License if RN, required

+ Required for Nurses: PRI and/or Screen Certification within 6 months of hire, required

+ Case Management/Social Work Certification within 6 months, required

Skills:

+ Communication

+ Interacting with People

+ Build Relationships

+ Reading/Writing/Comprehension

+ Budgeting

+ Analysis & Evaluation

+ Problem Solving

+ Accountability

+ Computer Skills

+ Leadership

Physical Requirements:

+ Light Work - Exerting up to 20 lbs of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work

+ Occasional crouching, kneeling, lifting, pulling, pushing, reaching, stooping

+ Constant typing/clerical/dexterity, grasping, hearing, repetitive motion, seeing/monitor/computer use, standing, talking, visual acuity (color, depth, perception), walking

Hazards:

+ Occasional bodily fluids/bloodborne exposure

Working Conditions:

+ Occasional noise

Travel:

+ Occasional Travel - The job may require travel from time- to-time, but not on a regular basis

Total Rewards

Bassett Healthcare Network’s commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include:

+ Paid time off, including company holidays, vacation, and sick time

+ Medical, dental and vision insurance

+ Life insurance and disability protection

+ Retirement benefits including an employer match

+ And more!

Specific benefit offerings may vary by location and/or position.

Pay Transparency

Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement.

Pay Range Minimum:

USD $109,192.70/Yr.

Pay Range Maximum:

USD $163,789.06/Yr.

We love the difference people bring

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.