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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

CVS Health is seeking a dynamic and detail-oriented Process Architect to join our team in Richardson, TX. This hybrid role (onsite 1-2 days per week in our Richardson, TX office) is ideal for someone who thrives in a fast-paced environment, excels at identifying process and system gaps, optimizes business processes, acts as a liaison between business and technology teams to build optimal solutions, and effectively communicates status, business value and success metrics to leadership and stakeholders.

What you will do** **:

+ Process Gap Analysis: Identify inefficiencies and gaps in HR and payroll systems and processes. Document findings and collaborate with technical teams to develop solutions.

+ Business Process Optimization: Analyze and refine existing workflows to enhance efficiency, reduce waste, and align operations with strategic objectives and standardized technology solutions.

+ Solution Facilitation: Act as a liaison between business and technical teams. Present proposed solutions to business stakeholders working with technical teams on feasible solution options.

+ Establish Best Practices: Establish and enforce best practices and streamlined processes to drive operational efficiency and consistency across teams.

+ Plan and Execute: Define project scope, estimate effort, track progress of multiple initiatives, and present updates during portfolio reviews.

+ Communication & Presentation: Create and deliver clear, compelling presentations to stakeholders. Communicate complex process flows and project updates effectively.

+ Process Visualization: Develop visual process flows to illustrate current and future state processes. Explain these flows to both technical and non-technical audiences.

+ Tool Utilization: Build and manage dashboards in Jira, utilize Microsoft Project and other Microsoft tools for project tracking and reporting.

+ Agile Methodologies and Product model: Collaborate cross-functionally in Agile environments and product model frameworks to drive iterative process improvements and deliver optimized, user-centric business solutions.

Required Qualifications

+ 5+ years' experience as a business analyst or process architect with expertise in defining current state business processes and proposing optimal future state.

+ 5+ years' experience with visualization tools like Visio, Lucid, PowerPoint, Microsoft Excel.

+ 5+ years' experience with Agile Methodologies and Product Modeling including Agile and Project Management tools like Jira, SharePoint, Microsoft Project and other Microsoft Office tools.

+ 3+ years' experience managing and prioritizing multiple initiatives simultaneously.

+ 3+ years' experience in portfolio review presentations and stakeholder communication.

+ 3+ years' experience executing and delivering solutions (planning, delivering, supporting).

Preferred Qualifications

+ Strong analytical, problem-solving and decision-making skills.

+ Adept at collaboration and teamwork.

+ Growth mindset (agility with developing yourself and others).

+ Background in HR and Payroll processes with experience on working in HRIT/HRIS.

+ Familiarity with change management processes.

+ Experience working in large, matrix organizations.

+ Experience with SQL and proficiency in creating data visualizations.

Education

+ Bachelor's degree required.

+ Specialized training/relevant professional qualifications preferred.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$92,700.00 - $185,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .

+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 10/16/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.