"Alerted.org

General information

**Ref #** 20665

**Remote?** No

Ally and Your Career

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Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

The Analyst, Promotional Dispute Research & Fulfillment role is a critical role to increase and improve our ability to service customers who contact Ally about an issue related to a marketing promotional offer. As hard as we work to make our promotional offer requirements as clear as possible, we will always have instances of customers contacting Ally for various reasons about every offer. As the promotional program progresses along the maturity curve, we have identified the need for a deeper level of coverage for promotional dispute research and fulfillment. The Analyst role will be key in providing timely turnaround on the analytical research needs of the promotions dispute workload as well as provide our customer care associates a clearer understanding of root cause of the customer’s issue. The role will execute fulfillment for promotional disputes and support the broader fulfillment team as needed and as capacity allows. The role will also prepare periodic analysis of dispute trends and escalate insights to drive program improvement.

The ideal candidate has a strong analytical background, is task-oriented, and a self-starter. Working directly for the Manager, Incentive Program Fulfillment & Analytics, the role will work closely with teammates and customer care partners to deliver timely and accurate case research, fulfillment support, and analysis to support both a positive customer experience and front-line associate experience.

At this time, Ally will not sponsor a new applicant for employment authorization for this position.

The Work Itself

* Primary owner of the promotions dispute workload research and processing - including data analysis, noting findings for customer care, and aligning outcomes/decisions with prior dispute precedence or escalating for decisioning where outcome is unclear.

* Ensure proper record keeping and documentation for exception case processing.

* Ensure extreme diligence and care with respect to handling of private customer data.

* Be a trusted and key liaison between Marketing and Customer Care

* Identify key themes of promotional dispute reasons and share with team for further action.

* Prepare reporting and analysis that is clear, accurate, and insightful.

* Ensure procedural adherence for fulfillment.

The Skills You Bring

* 1+ years of data analytics experience required

* Bachelor's degree in computer science, analytics or related field preferred

* Experience in marketing or financial services (e.g. auto, deposits, brokerage, etc.) industry preferred

* Experience using SQL or SAS skills required

* Experience with customer list execution preferred

* Strong written and verbal communication skills

* Exercises extreme care with confidential information

* Effective time management and organizational skills

How We'll Have Your Back

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Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

* Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.

* Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.

* Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

* Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.

* Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

_Base Pay Range:_

An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

**Emerging:** 65000

**Experienced:** 90000

**Expert:** 115000

Incentive Compensation: This position is eligible to participate in our annual incentive plan