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Description

Pay Rate : 20.40/hour Work Schedule: Days Time : Monday - Friday - 11:30am - 8pm Work location Type: onsite At least 1 yr of high volume call center experience Excellent communication skills Type at least 35 wpm Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries such as general prescription status or financial information. Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral Provides customer service through manipulation of management information system to answer questions regarding refill needs providing status of pending/shipped prescriptions verify insurance information and provide copies of invoices upon request. Answer patient questions and concerns during refill scheduling and transfer to the clinical team pharmacists and nurses when appropriate Identify and report adverse events AEs and product complaints PCs to clinicians to ensure patients safety Perform other duties as assigned above tasks may vary slightly depending on the specific team/program requirements.

Skills

customer service, call center

Top Skills Details

customer service,call center

Additional Skills & Qualifications

Screening questions for subs:: Q1: Do you have high call volume call center experience? A1: If not, this does not preclude you but will definitely make the job more difficult Q2: Do you have reliable transportation to be onsite 5 days a week? A2: If no, this role is not a good fit Q3: Do you have any preplanned commitments that will bar you from being fully available for training and reverification from 10/20/25 thru 2/13/26? A3; If so, it does not preclude you from being hired, but we need to know what everyone's availability will be. Reverification is blacked out from time off from 12/29/26 thru 1/9/26. Q4: Are you able to commit to a late shift of 11:30am - 8pm for 9-12 months? A4: If not, this will not be the position for you. At least 1 yr of high volume call center experience Excellent communication skills Type at least 35 wpm Interview form ****must be completed to sub*** - https://forms.office.com/r/wQUBku1pSk?origin=lprLink Full process - New Interview/selection process for McKesson Cary 1. Candidate fills out form link https://forms.office.com/r/wQUBku1pSk?origin=lprLink (they can do this after G2 to start working on it asap) If they have already been subbed they need to go back and do this now. 2. Nicole to receive responses and review 3. Nicole to select candidate for “sell-in” call with McKesson managers 4. McKesson managers will give final offer based on resume review on our call 5. Candidates will be entered into fieldglass and extended pre-ID offers without interviewing with the client 6. Nicole will send out contractor expectations to review with the candidates (attendance policy, mckesson worker expectations, etc.)

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $20.40 - $20.40/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cary,NC.

Application Deadline

This position is anticipated to close on Oct 13, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.