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**Microsoft’s Cloud Operations & Innovation (CO+I)** is the engine that powers our cloud services. Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

We are seeking a **Regional Program Manager** **- Tooling and Automation** to join our team to perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, **CO+I** is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

As a **Regional Program Manager - Tooling and Automation** , you will focus on IT Break/Fix operations and provide leadership and direction in establishing program roadmaps, staffing efficiencies, process & tooling improvements, and governance for DC Operations strategy that will support our current and future growth. In this role you will work collaboratively with all CO+I stakeholders to support Availability and Growth for the organization driving excellence in service through industry best practices.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

+ Support a strategic vision and implementation plan for regional data center operations that will position the organization for future capacity and growth.

+ Plan, manage, and communicate end-to-end project plans with stakeholders and teams.

+ Define and prioritize program(s) success criteria and performance metrics, communicating tradeoffs and delivering results.

+ Drive continuous improvements by validating use cases and partnering with other departments to collect performance metrics.

+ Collaborate with partners to resource plans for Break/Fix operations, program and project delivery, and ongoing operational support.

+ Collaborate with various Engineering, Operations, Electrical and Mechanical Engineers, DC Build Managers, and Regional Technical Infrastructure Managers during Break/Fix operations and project planning and execution.

+ Identify risks, gaps, and opportunities and communicate to stakeholders and other teams to drive resolution.

+ Perform day-to-day project check-in and updates to manage Break/Fix and project delivery and quality.

+ Create and maintain a program to identify best-practices, design process and procedure documents, and socialize those across the region.

+ Create lessons learned documentation, best practices, and innovations on existing process/procedures and tools to improve efficiency and productivity.

+ Establish data analytics to evaluate the process change efficiency and effectiveness.

Qualifications

**Required Qualifications** :

+ High School Qualification or equivalent AND 3+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments

+ OR equivalent experience.

+ 2+ years’ experience in data center-related functions for large enterprise organizations with experience in a production, mission-critical, 24x7 operations environment.

+ 2+ years experience in KQL (Azure Data Explorer/Fabric) and SQL for data modeling and reporting and hands-on experience with Dynamics 365/Dataverse integrations.

+ 3+ years experience in Power BI (data modeling, DAX, dashboard design) and Excel (advanced formulas, pivot tables, automation).

+ 3+ years experience with Power Automate (cloud/desktop) and/or Azure Logic Apps.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

+ Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications** **:

+ Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 8+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)

+ OR High School Qualification or equivalent AND 10+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)

+ OR equivalent experience.

+ Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications.

+ Experience with Project and Program management in large complex, cross-functional organizations.

+ Experience in structured process improvement and efficiency gains (e.g., Six Sigma, Kaizen, etc.)

+ Experience in engineering, product/technical program management, data analysis, or product development

Data Center Operations Management IC4 - The typical base pay range for this role across the U.S. is USD $102,600 - $202,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,500 - $225,800 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until October 14, 2025.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .