• IT Support Specialist (OKC)

    System One (Oklahoma City, OK)


    System One is has an IT Support Professional role with a client in the OKC Area! This is a mix of technical support, networking, & asset management!

     

    Must be located in the Oklahoma City, OK area & US citizen. Not open to C2C or sponsorships at this time.

     

    IT Support Specialist

    Job Description

    Job Title: IT Support Specialist

     

    Job Type: Full-time

     

    Hours: 8:00 - 5:00 M-F, In-Office, On call as required

     

    Job Brief: We are looking for a dedicated, service-oriented IT Support Specialist to provide top-notch technical assistance to our staff and volunteers. The role requires the ability to diagnose, identify, research, and troubleshoot a variety of issues. Preferred candidate is a courteous and professional individual who can provide patient and efficient assistance pertaining to software, hardware, networking, and printing for all end-users. As an IT Support Specialist you will work in a dynamic, fast-paced environment providing services over the phone, email, in-person, and with remote troubleshooting tools.

    Benefits:

    + Medical insurance (w/ company contribution)

    + Dental insurance

    + Vision insurance

    + Company-paid life insurance

    + Company-paid long-term disability

    + Voluntary life insurance

    + Voluntary short-term disability

    + Paid time off

    + Flex leave

    + Health savings account

    + Flexible spending account

    + Dependent care flexible spending account (w/ dollar-for-dollar match)

    + 401(k) (Roth/traditional) w/ up to 6% company match

    Must Have/Be:

    + Associate’s or Bachelor’s Degree in IT, CS, or MIS or 2 years of relevant work experience

    + Solid foundational knowledge of Mac and Windows operating systems

    + Basic networking knowledge and troubleshooting skills

    + In depth knowledge of IT ticketing systems and processes

    + The ability to prioritize and work on multiple tasks

    + Strong analytical and problem-solving skills

    + Simplify and communicate technical concepts to non-technical users

    What You’ll Do:

    + Troubleshoot and resolve technical issues : Diagnose, troubleshoot, and resolve hardware, software, and network problems for end-users.

    + Provide first-level technical support : Answer incoming calls, respond to emails, and log support tickets in a timely manner.

    + Install, configure, and maintain computer systems : Set up new computers, install necessary software, and ensure all systems are up-to-date and secure.

    + Manage user accounts : Assist with creating, modifying, and disabling user accounts in Google Workspace and other organizational platforms.

    + Escalate unresolved issues : When necessary, escalate more complex issues to the appropriate staff or third party vendor.

    + Document issues and solutions : Maintain accurate records of issues reported and solutions provided, ensuring updates are logged to the IT ticketing system.

    + Provide software support : Assist users with common software applications, email systems, and other company-specific programs.

    + Support peripheral devices : Troubleshoot all IT deployed peripheral devices.

    + Maintain IT assets : Track and manage IT equipment inventory, ensuring proper usage and lifecycle management.

    Points For:

    + Supported end-users in a non-profit organization before.

    + Custom build your own computer from a curated list of components.

    Bonus Points If:

    + Possess a CompTIA A+, Network+, or other industry recognized IT certification.

     

    System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

     

    System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

    #M-

    #LI-

    #DI-

    Ref: #208-Rowland Tulsa

     

    System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

     

    System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.