• Service Operations Manager

    Turner Mining Group (St. Martin, MN)


    WHAT YOU'LL DO

    • Lead, mentor, and develop the service operations team.

    • Set clear performance goals, KPIs, and service standards (SLAs).

    • Partner with sales, technicians, engineering, and parts to deliver seamless customer support.

    • Oversee scheduling, escalation paths, warranty claims, and preventive maintenance.

    • Optimize processes using Lean/Six Sigma principles to improve efficiency.

    • Ensure accurate reporting and insights through CRM/ERP/service tools.

    • Champion the Voice of the Customer in leadership discussions.

    • Leverage new technologies (remote diagnostics, predictive tools) to enhance uptime and service quality.

    • Ability to travel 10-15% of the time, for customer site visits.

    QUALIFICATIONS

    • Bachelor's degree in business, engineering, or related field or equivalent experience.

    • 6+ years of service operations leadership in heavy equipment, OEM, industrial, or automotive industries.

    • Experience managing both onsite and remote teams.

    • Strong process improvement skills (Lean, Six Sigma preferred).

    • Expertise with CRM, ERP, and service management systems.

    • Excellent leadership, communication, and problem-solving skills.

    • Customer-first mindset with a focus on minimizing downtime and maximizing satisfaction.