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Metro College Internship Program - Department of Digital Modernization, Office of Operational Technology (DMOT)

Job ID:

250906

Location:

DC/MD/VA Metro Locations

Posting Open-Close

10/07/2025

-

10/27/2025

Union

FLSA

Nonexempt

NRP

Regular/Temporary:

Regular

Job Description

The Metro College Internship Program will run from June 1, 2026, to August 14, 2026.

Marketing Statement

As an intern, you will engage in a variety of technology-driven projects that support digital transformation, operational efficiency, and IT service delivery across multiple domains including application development, system monitoring, process automation, project management, data analysis, and public safety systems. Your responsibilities may include: Designing and developing user-friendly landing pages and dashboards to centralize access and provide real-time health monitoring for key applications. Automating workflows and request fulfillment processes to improve operational efficiency and align with IT governance standards. Supporting IT operations through system performance monitoring, troubleshooting, documentation, and process improvement initiatives. Assisting project managers with planning, tracking, documentation, and cross-team coordination to ensure timely and successful project execution. Building and automating dashboards and reports to analyze contact center performance using tools like Power BI, Tableau, SQL, and Python. Supporting public safety IT systems by documenting processes, validating data, testing, and assisting cybersecurity and network teams. Collaborating closely with stakeholders to gather requirements, support user acceptance testing, and communicate progress. Throughout your internship, you will develop valuable skills in UI/UX design, data visualization, workflow automation, Agile project management, cybersecurity awareness, and cloud infrastructure all while gaining mentorship and exposure to real-world IT challenges.

MINIMUM QUALIFICATIONS AND EXPERIENCE:

Graduation from high school or the possession of a high school equivalency certificate. Applicant must be attending an accredited college or university pursuing a degree in a discipline deemed appropriate for the position intern is seeking.

For students hired as Summer College Interns, the following distinctions are made from the above provisions of the Student Intern description.

1. The interns major or area of concentration must be aligned with the academic and functional requirements of the position for which the student has applied.

2. The intern should at minimum be a rising college junior.

3. The intern must possess a minimum cumulative 2.8 GPA.

4. In cases where the internship is a progressive internship offering the consecutive summer opportunities through graduation, the intern must receive a favorable performance evaluation for the prior summer in order to be considered for each subsequent summer.

Medical Group:

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

SUMMARY:

This is an introductory, preparatory and training opportunity for college and graduate students designed to provide hands-on and practical transit industry work experience. Areas include but are not limited to: Bus and/or Rail Operations, Safety/Emergency Management, Engineering, Police, Information Technology, City/Urban Planning and General business functions. The assignments are on a temporary basis not to exceed thirteen (13) weeks of summer employment. Student interns may rotate to various departments based on their major in college/university and/or the respective departmental assignment. The student intern is supervised by an appropriate Executive or designee.

MAJOR DUTIES:

Duties will vary dependent on the assigned department. General duties may include activities in which the student intern:

Compiles, reviews and analyzes data. Operates a personal computer to verify, input and correct data required for producing reports.

Researches data for and assists in the preparation of management, operations, technical and administrative reports. Utilizes management memoranda, fiscal and operations reports and data to complete assignments.

Produces tangible work product specific to the assigned department to include presentations, reports, correspondence, graphic representation of data and/or project plans.

Reviews reports to identify problems based upon standard criteria and guidance from supervisors; recommends solutions as instructed.

Participates in training sessions related to various functions performed by department to which assigned; attends appropriate Authority, departmental and office meetings, etc., in order to gain exposure to transit functions.

Participates in and/or leads departmental meetings, working sessions, etc.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:

+ Skills and/or behavioral assessment

+ Personal interview

+ Verification of education and experience (including certifications and licenses)

+ Criminal Background Check (a criminal conviction is not an automatic bar to employment)

+ Medical examination including a drug and alcohol screening (for safety sensitive positions)

+ Review of a current motor vehicle report

Closing

WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.