• Billing Coordinator

    BrightSpring Health Services (Louisville, KY)


    Our Company

     

    Pharmacy Alternatives

     

    Overview

     

    Join our PharMerica team! Our organization is in high growth mode , which means advancement opportunities for individuals who are looking for career progression!

     

    This is a hybrid opportunity. Applicants must reside in or a commutable distance to Louisville, KY

     

    Hybrid Schedule M,Tu,Th, Fr (remote) W Onsite 8:30 am to 5:00 pm ET

     

    The ideal candidatewill have e xperience in a healthcare billing environment (pharmacy preferred) and be familiar with online claims processing and Medicaid and Medicare billing practices.

    We offer:

    DailyPay

     

    Flexible schedules

     

    Competitive pay

     

    Health, dental, vision and life insurance benefits

     

    Company paid STD and LTD

     

    Tuition Assistance

     

    Employee Discount Program

     

    401k

     

    Paid time off

     

    Tuition reimbursement

     

    Our pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!

    Responsibilities

    + Receives in-bound communications from customers, and/or facility personnel, documenting real-time call in software tracking log, following specific questioning to gather pertinent facts, recording situation electronically, resolving when applicable or forwarding concerns to appropriate functional area for resolution. Associate will follow-up on all issues and serve as key point of contact to ensure customer satisfaction and positive customer outcome

    + Works with other functional areas to resolve customer problems, documents problems in system database, and notifies appropriate parties of what actions have or need to be taken

    + Recognizes deviation and irregularities relating to data, processes and system requirements and seeks resolution from originator, supervisor or director

    + Performs outbound courtesy calls as designated by the business guidelines

    + Achieves Call Center metrics

    + Maintains the confidentiality of employees and patients/resident’s demographic and medical information

    + Maintains work records and area per department requirements

    + Performs other tasks as assigned.

    Qualifications

    Education/Learning Experience:

    + Required: High School Diploma

    + Desired: Associates Degree

    Work Experience:

    + Required: Four years of Call Center Inbound/Outbound Experience

    + Desired: Previous healthcare experience preferred; Inside/Outside sales experience

    Skills/Knowledge:

    + Required: Computer Literacy, data entry skills, project management skills

    Behavior Competencies:

    + Required: Must have good oral & written communication skills, detail & results orientation, problem solving skills, and team work

     

    About our Line of Business

     

    Pharmacy Alternatives®, an affiliate of PharMerica, is a specialized pharmacy provider focused on serving individuals with cognitive or intellectual and developmental disabilities (I/DD). Pharmacy Alternatives offers long-term pharmacy solutions specializing in serving special-needs populations who live in intermediate care facilities, waiver homes, group homes, assisted living, supported-living or foster care. PharMerica is one of the nation's largest pharmacy companies. PharMerica offers unmatched company culture, employee development, and advancement opportunities. For more information, please visitwww.pharmacyalternatives.com. Follow us onFacebook (https://www.facebook.com/pharmacyalternatives) andLinkedIn (https://www.linkedin.com/company/pharmacy-alternatives-llc) .

     

    ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at [email protected] .

     

    Click here (https://www.brightspringhealth.com/careers/frequently-asked-questions/) for additional FAQ information.

     

    Job LocationsUS-KY-LOUISVILLE

    ID 2025-175898

    Line of Business Pharmacy Alternatives

     

    Position Type Full-Time