• Customer Advocate Specialist

    Health Care Service Corporation (Nashville, TN)


    At CareAllies, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

    Job Summary

    Responsible for analyzing, resolving, expediting, and coordinating the processing of telephone and written inquiries. Providing job and unit specific coaching for customer service advocates, processors and/or examiners.

    JOB REQUIREMENTS:

    * High school diploma OR GED.

    * 2 years customer service experience in a health care or insurance environment.

    * Experience evaluating customer situations, making decisions, and responding quickly to questions.

    * Knowledge of HCSC’s customer issue protocols and ability to coach lower level Customer Advocates.

    * Experience handling escalated customer issues from lower level Customer Advocates.

    * Clear and concise verbal and written communication skills.

    * Interpersonal and analytical skills.

    * Data entry and/or typing experience.

    PREFERRED JOB REQUIREMENTS:

    * 3 years customer service experience.

    * 2 years data entry experience in an office environment.

    * Knowledge of Managed Care Programs.

    * Knowledge of medical terminology and anatomy.

    * Referral preference given to applicants able to take and meet testing criteria.

     

    This is a Flex (Hybrid) role: 3 days in office; 2 days remote.

    EEO Statement:

    We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

    Pay Transparency Statement:

    At CareAllies, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, a minimum of 15 days’ of paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for full-time employees.

     

    The salary offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

    Min to Max Range:

    $18.75 - $33.50

     

    Exact compensation may vary based on skills, experience, and location.