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PENNYMAC

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

Job Overview

Job Summary

The Operations Manager - Conditions Review is responsible for the overall output, quality, and compliance of the team performing the meticulous review and clearance of all external Underwriting Conditions once a loan reaches the Conditional Approval milestone. This role is critical to maintaining loan quality, ensuring compliance, and advancing the loan file toward final approval.

A Typical Day

Core Responsibilities

The Operations Manager will supervise and ensure their team performs the following:

+ Condition Review & Audit: Oversee and manage all work commencing once the loan reaches the Conditional Approval milestone in Encompass Web.

+ Document Verification: Ensure the team meticulously reviews all documents provided by the Broker, consumer, or service provider for accuracy and completeness against all open external conditions.

+ System Maintenance: Monitor and ensure all documents are correctly attached to the associated condition within Encompass.

+ Condition Action: Guide the team in taking appropriate steps to clear, re-request, or create the necessary internal review for the party responsible for the document.

+ Identifying All Open Conditions: Ensure the team critically examines the Conditions Screen to identify all open conditions, typically those in Requested and Re-requested status, during every document review.

+ Process Management: Lead the team to be prepared for complex scenarios where a single document may satisfy multiple conditions, or conversely, where multiple documents are needed to satisfy one condition.

+ Be responsible for communicating monthly results to Management on departmental performance objectives

+ Perform capacity and staff planning to ensure adequate service levels are met

+ Perform other related duties as required and assigned

+ Demonstrate behaviors which are aligned with the organization's desired culture and values

What You’ll Bring

+ 5+ years of Mortgage Loan Processing or Review Experience.

+ 2+ years of supervisory experience required.

+ Analytical Skills: Must possess and foster exceptional attention to detail and strong analytical skills within the team to quickly assess document validity and completeness against underwriting requirements.

+ Industry Knowledge: Fundamental understanding of mortgage loan documentation and the Conditional Approval/Underwriting process.

+ Communication: Strong written communication skills for clear and professional internal and external correspondence.

Why You Should Join

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.

Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:

+ Comprehensive Medical, Dental, and Vision

+ Paid Time Off Programs including vacation, holidays, illness, and parental leave

+ Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)

+ Retirement benefits, life insurance, 401k match, and tuition reimbursement

+ Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

To learn more about our benefits visit: https://pennymacnews.page.link/benefits

For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information

Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

+ Lower in range - Building skills and experience in the role

+ Mid-range - Experience and skills align with proficiency in the role

+ Higher in range - Experience and skills add value above typical requirements of the role

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.

Salary

$65,000 - $100,000

Work Model

OFFICE