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Implementation Analyst | Professional Services | USA | Remote or Hybrid

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.

At RLDatix we’re making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people.

We’re searching for an Implementation Analyst to join our Professional Services team, so that we can support our customers in the implementation of their purchased products. The Implementation Analyst will work directly with our customers to ensure seamless implementation of our RLDatix Safety solution.

How You’ll Spend Your Time

+ Provide continuous engagement with customers to ensure effective delivery of services related to implementation

+ Create and maintain project documentation in order to align with services team requirements

+ Deliver remote and onsite training to meet customer educational needs

+ Ensure risks and issues are actively managed in order to provide superb customer support

+ Act as project owner in order to deliver project within agreed budget and timeline

What Kind of Things We’re Most Interested in You Having

+ Experience in B2B software implementation and project management

+ Proven success in communicating and building relationships with all levels of an organization both internally and externally

+ In-depth knowledge on how to utilize various tools for management, project planning, and time tracking

+ Ability to travel within US and Canada for team and client meetings 25% of the time

+ Sincere interest in the success of our customers

+ A knack for working collaboratively within a customer-focused environment

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.