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HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.

At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Job Title: Senior Quality Engineer (Manual Testing)

This position requires POS / point-of-sale / payment pinpads experience.

About the Role

We are seeking an experienced and meticulous Senior Quality Engineer (QE) with a strong background in manual testing, exceptional communication skills, and a solid understanding of complex business processes. This role is key to ensuring the quality, reliability, and performance of our core business applications.

The ideal candidate is a pragmatic, domain-savvy tester who thrives in a collaborative environment, advocates for quality across the organization, and brings deep expertise in identifying and preventing issues before they impact users.

Domain Expertise (Preferred)

+ Apply deep understanding of the Retail or Payment Systems domain to anticipate edge cases, business impact, and critical user flows.

+ Ensure compliance, accuracy, and reliability in transactional integrity, data security, and end-to-end customer experiences.

Required Qualifications

+ 6+ years of dedicated experience in Quality Assurance or Quality Engineering.

+ Proven expertise in manual testing methodologies and practices — this is a hands-on manual testing role.

+ Excellent written and verbal communication skills, with the ability to articulate complex issues clearly.

+ Strong organizational skills with the ability to manage multiple priorities in a fast-paced Agile environment.

+ Experience using test management tools (e.g., Jira, TestRail, Azure DevOps).

+ Strong analytical and problem-solving abilities with high attention to detail.

Preferred Qualifications

+ 2+ years of hands-on experience testing Retail systems (e.g., POS) or Payment systems (e.g., Gateways, Processing, Billing, PCI compliance).

+ Experience with SQL querying for data validation and backend testing.

+ Basic knowledge of API testing using Postman or similar tools.

+ Experience working in an Agile/Scrum environment.

Key Responsibilities Quality Assurance & Testing (Manual Focus)

+ Design, develop, and execute comprehensive manual test plans, test cases, and test scripts across UI, API, and database layers.

+ Perform functional, integration, system, regression, UAT support, and exploratory testing for new features and releases.

+ Identify, document, and track software defects with detailed reproduction steps and appropriate severity levels.

+ Collaborate with Product Managers and Business Analysts to interpret complex requirements into actionable test scenarios.

+ Define the scope and strategy for testing efforts to ensure coverage and effectiveness.

+ Participate in requirement reviews, design discussions, and sprint planning to advocate for testability and quality at every stage.

Communication & Collaboration

+ Serve as a central communication hub for testing progress, quality metrics, and risk assessments across engineering, product, and business teams.

+ Communicate complex issues clearly to both technical and non-technical audiences.

+ Collaborate closely with developers to triage defects, reproduce issues, and verify fixes efficiently.

Why Join Us

+ Opportunity to work on high-impact applications critical to business operations.

+ Collaborative, quality-driven culture that values innovation and continuous improvement.

+ Competitive compensation and benefits package.

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.

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