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Job Title

Assistant Director of Testing

Agency

Texas A&M University - San Antonio

Department

Student Success

Proposed Minimum Salary

Commensurate

Job Location

San Antonio, Texas

Job Type

Staff

Job Description

The Assistant Director of Testing is a full-time, professional position responsible for the operation of the Testing Center at A&M-SA that provides testing and assessment services for the campus community. The Assistant Director plans, organizes, and directs administrative activities relating to all testing programs and services at A&M-SA. The Assistant Director also represents the University by establishing and maintaining professional testing partnerships with national testing organizations, as well as organizing and analyzing data to produce reports. The Assistant Director of Testing reports to the Executive Director of the Student Academic Success Center.

The Assistant Director of Testing will organize and manage the Testing Center operations.

Responsibilities:

Operations & Compliance

+ Provides leadership in the development, implementation, and monitoring of procedures, goals, objectives, processes, and daily functions of the Testing Center.

+ Ensures accurate entry of test data into the campus-wide record keeping system.

+ Plan and facilitate installation and maintenance of computer hardware, software, and other equipment and supplies.

+ Ensure compliance with vendor agreements and professional standards (e.g., NCTA Professional Standards & Guidelines) and all University policies and procedures.

+ Administer and supervise a portfolio of exams (e.g., TSIA2/ACCUPLACER, CLEP, certification/licensure, make up exams, proctored distance education exams) in accordance with vendor rules and test security protocols.

+ Coordinate testing accommodations in collaboration with Disability Support Services (DSS) in accordance with ADA/Section 504 and vendor requirements.

+ Maintain secure testing environments (e.g., secure browsers/lockdown solutions, CCTV/monitoring, chain of custody, incident reporting).

+ Develop, update, and enforce standard operating procedures (SOPs) and incident response protocols.

Partnerships & Program Administration

+ Consults with outside testing agencies, colleges, and universities for continued updates on the latest procedures and technology to ensure efficient testing services to students and faculty.

+ Communicates with test companies regarding schedules, contracts, personnel needs, facilities, and university policies and procedures.

+ Serve as the primary liaison to national testing organizations and vendors; manage test center certifications/audits, schedules, contracts, and compliance documentation.

+ Maintain the Testing Center website, appointment systems, and communications; market services and communicate policy updates to campus partners.

+ Identify and implement service improvements enhance candidate satisfaction.

Data, Assessment & Reporting

+ Organize and analyze data and produce statistical reports related to testing services.

+ Collect, analyze, and report Testing Center metrics (e.g., seat utilization, no-show rates, candidate satisfaction, incident rates).

+ Produce monthly, term, and ad hoc reports for SASC leadership and campus partners; contribute to assessment, accreditation, and strategic planning efforts.

Budget & Resource Management

+ Assists the Executive Director of Student Academic Success in preparing and administering the budget for the Testing Center.

+ Oversee fee collection, reconciliation, and deposit processes in coordination with Student Business Services; track program revenue and expenditures.

+ Maintain inventories, vendor accounts, and licensing renewals; monitor cost efficiency and ROI for testing programs.

Supervision & Training

+ Trains, schedules, and monitors staff, including test proctors, necessary to operate a testing center.

+ Recruit, hire, supervise, and evaluate test proctors/student employees; create and maintain training materials and annual refreshers.

+ Develop schedules and workflows; ensure coverage, cross training, and a service-oriented culture aligned with university values.

+ Coach staff in test security, confidentiality, de-escalation, and customer service best practices.

Other

+ Other duties assigned.

+ Evening and weekend work is required during peak testing periods.

Required Education and Experience:

+ Bachelor’s degree in applicable field or equivalent combination of education and experience.

+ Six (6) years of related experience in management.

Preferred Education and Experience:

+ Six (6) years experience in administering testing, analyzing testing or working in a testing environment.

+ Master’s degree in Higher Education, Educational Leadership, Assessment/Measurement, Business Administration, or related field.

+ Direct experience as a Test Center Administrator for national programs (e.g., Pearson VUE, CLEP) and with ACCUPLACER/TSIA2 administration.

+ Experience coordinating ADA/Section 504 accommodations within a testing environment.

+ Familiarity with NCTA Professional Standards & Guidelines; active involvement in NCTA or similar professional networks.

+ Experience with test security technologies (e.g., lockdown browsers, camera/monitoring systems) and appointment systems (e.g., RegisterBlast or similar).

License, certifications, or registration:

+ Certified CLEP administrator.

+ Certified to administer Pearson Vue exams.

+ Certified to administer the TSIA2.

Knowledge, Skills, and Abilities:

+ Knowledge of test security standards, incident documentation, and chain of custody practices.

+ Knowledge of ADA/Section 504 and FERPA as applied to testing environments.

+ Ability to work with sensitive information and maintain confidentiality.

+ Ability to use the student information systems, BANNER.

+ Ability to learn and apply vendor specific policies and software platforms quickly.

+ Advanced skills in word processing, spreadsheets, and databases; ability to analyze and present data for decision making.

+ Skill in planning, prioritizing, and managing multiple deadlines in a high-volume environment.

+ Ability to organize and lead a team; recruit, train, schedule, and evaluate staff.

+ Ability to work cooperatively with others and provide excellent customer service to students, employees, and the community.

Applicant Instructions:

Please make sure to provide the following documents:

+ Cover Letter

+ Resume / CV

+ Professional References

For detailed instructions on how to apply for any position on our website, please use the following link:

http://www.tamusa.edu/humanresources/job-opportunities/index.html ​

Summary of Employee Benefits:

www.tamusa.edu/human-resources/documents/Summary-of-Employees-Benefits1.pdf

Texas A&M University-San Antonio values community engagement and encourages applicants who are committed to advancing the well-being and prosperity of our communities.

Please ensure that all required documents are uploaded prior to submitting the application. Once the application is submitted, no changes or revisions can be made.  If you have issues with adding documents to your application, please contact HR at 210-784-2058.

In compliance with ADA, if accommodations are needed for the application process, please contact HR at (210) 784-2058.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.