• Customer Service Representative

    Robert Half Office Team (North Miami Beach, FL)


    Description

    We are looking for a dedicated Customer Service Representative to join our team in North Miami Beach, Florida. In this Contract-to-Permanent position, you will play a key role in supporting our customers, ensuring smooth day-to-day operations, and maintaining accurate records. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping others, and has strong organizational and communication skills.

    Responsibilities:

    • Serve as the main point of contact for customers, providing timely and professional support via phone, email, and in person.

    • Manage and track customer orders, ensuring accuracy from placement to delivery.

    • Maintain up-to-date records and documentation in internal systems and spreadsheets.

    • Resolve customer inquiries and issues promptly, escalating concerns as necessary.

    • Collaborate with internal departments to ensure customer needs are met efficiently.

    • Utilize Microsoft Office tools to prepare reports, track performance, and analyze trends.

    • Assist with billing or account-related questions by reviewing and verifying documentation.

    • Ensure compliance with company policies while maintaining a high level of accuracy and attention to detail.

    • Identify opportunities to improve customer satisfaction and streamline service processes.

    • Perform additional administrative or support duties as needed to assist the customer service and operations teams.

    Requirements

    • Previous experience in customer service, administrative support, or order processing preferred.

    • Strong verbal and written communication skills for professional interaction with customers and internal teams.

    • Proven ability to manage multiple priorities while maintaining accuracy and attention to detail.

    • Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and comfort working with databases or CRM systems.

    • Strong problem-solving skills with the ability to handle customer inquiries and resolve issues effectively.

    • Highly organized and dependable, with excellent follow-up and time management abilities.

    • Ability to analyze information, prepare reports, and track key performance metrics.

    • Basic knowledge of billing, invoicing, or account management processes is a plus.

    • Team-oriented mindset with a proactive approach to improving customer satisfaction and operational efficiency.

    • Availability for full-time, permanent work in a fast-paced office environment.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .