"Alerted.org

/THE/*/*OUTSIDE*/*/IS IN US ALL./// *Announcement:* Please remember to attach the required documents listed in this announcement. * Resume * Cover Letter * References Applications missing the requested documents will be considered incomplete and may not progress further in the process. Documents not requested will not be considered in the recruitment process. The State Application is not a substitute for a Resume. This position closes at 11:59 PM Mountain Time on October 26, 2025. You must apply through the State of Montana Career site. *Special Information:* Identity of applicants who become finalists may be releases to the public if the Department deems it necessary. Employees who exceed 1,040 hours in a calendar year are also provided health, dental and life insurance. Other benefits include retirement, paid vacation, sick and holidays. This position may be covered by a VEBA (Voluntary Employee Beneficiary Association). A successful applicant will be subject to a background investigation. Women and minorities are under-represented in this job category and are encouraged to apply. The Montana Fish, Wildlife & Parks (MFWP) Regional Headquarters offices provide information and services to the hunting, fishing, and recreational public within the region. The regional headquarters supports and coordinates all activities of Montana Fish, Wildlife and Parks in the region. It develops and implements local fish, wildlife, parks, law enforcement, and information programs with direction and support from Helena headquarters. *Specific Job Information:* The Front Desk unit, under the direction of the regional office manager, provides customer service to the sportsmen/women of the state of Montana and technical and administrative support to all programs at the MFWP Regional Headquarters. The regional administrative support staff is the public's primary and initial contact, presenting a professional and knowledgeable image for FWP. The front information desk serves as the primary FWP license agent and is responsible for accurately issuing a variety of hunting, fishing, and miscellaneous licenses, permits, and decals, as well as correcting errors on licenses sold by external license providers. *Job Duties:* This position provides customer service, technical, and administrative support to all the fish, wildlife, state parks, law enforcement and information and education programs. Provides customer service duties associated with providing public information and services on a multitude of topics and activities that primarily cover hunting, fishing, trapping, and recreational opportunities in Montana. Collects and handles money associated with license sales entering accurately into a cash register. Must be detailed oriented to track quotas for black bear, mountain lion, bighorn sheep, and forbearing seasons. In addition, maintains and tracks data within a computer tracking system. Assists the block management program out of this local regional office (Region 5) issuing permission slips beginning late August through the fall. Collects and accurately counts coupons and permissions slips turned in from landowners after the hunting season is completed that can take up to three months of repetitive work. That data is then accurately input into Excel spreadsheets. This position requires advanced Excel, and Microsoft 365 (0365) skills. *Physical and Environmental Demands:* The predominant duties assigned to the incumbent are performed in an office setting. The incumbent must be able to work independently, efficiently and exercise good judgment in an office setting with numerous interruptions. They are solely in charge of the front office, handling several multi-level functions simultaneously. Standing for long periods of time at the front counter issuing licenses during “peak” seasons. Sitting for long periods of time in a confined position, working on various computer assignments with repetitive hand movements and artificial lighting. Incumbent must be able lift 40-pound boxes. Angry, dissatisfied, rude and sometimes intoxicated callers and “walk-ins” often vent their frustrations on the support staff. *Knowledge, Skills and Abilities:* * Excellent public relations skills, including establishing positive work relationships with public and coworkers. * Ability to handle difficult customers and situations. * The ability to communicate effectively with external and internal customers in person, in writing and on the phone. * The ability to work independently and provide the public with the correct information and licenses. * Thorough working knowledge of office principles and practices. * Considerable knowledge of business English, including grammar, spelling, punctuation and sentence structure. * Skilled in organizing, prioritizing and time management * Ability to operate a computer, printer, fax machine, photocopier, cash register, credit card machine, calculator and multiline voicemail telephone system. * Knowledge of Microsoft Word/Excel/Outlook, with a heavy emphasis on Excel experience. * Ability to adapt to various proprietary computer applications. * Must possess the ability to understand, interpret and explain policies, procedures and regulations in an easily understandable manner. * Ability to memorize and retain information, i.e. price of licenses, season dates, phone numbers, laws, etc. * Ability to work accurately with frequent interruptions. * Must be dependable and reliable with a strong ability to be flexible/adaptable. * Must be tactful, courteous and professional. * General accounting or bookkeeping experience preferred. *Minimum Qualifications (Education and Experience):* The knowledge, skills, and abilities of this position are normally attained through combination of education and experience equivalent a high school diploma or equivalent and at least 1 year of job-related work experience. Other combinations of education and experience will be considered on a case-by-case basis. **Title:** *Administrative Assistant* **Location:** *Billings* **Requisition ID:** *25142381*