• Service Solutions Manager

    ATS Automation (Rolling Meadows, IL)


    ATS Company: ATS Corporation

     

    Requisition ID: 15803

    Location:

    Rolling Meadows, IL, US, 60008-3833 Chicago, IL, US, 60008-3833

     

    Date: Oct 10, 2025

     

    Service Solutions Manager

    About ATS

    At ATS, we make factories run better. Through our global expertise in industrial automation, maintenance, and digital transformation, we help customers achieve operational excellence and continuous improvement. Our team thrives on innovation, collaboration, and delivering value that lasts.

     

    The Opportunity

     

    The Service Solutions Managerleads the Front-End (FE) team to drive execution excellence and capture sales opportunities that support all customer equipment assets. This role ensures ATS maximizes asset potential while positioning us as a proactive partner in our customers’ continuous improvement missions. The ideal candidate combines strategic vision with hands-on leadership to grow service opportunities through strong relationships, process discipline, and a passion for delivering results.

    Key Responsibilities

    + Lead and develop the Front-End (FE) team, ensuring effective execution and achievement of sales and service growth objectives.

    + Partner with division Back-End teams and Global Service leaders to expand asset intelligence and deliver value-added services within the “growth account” (Tier 2) and “long tail” (Tier 3) customer segments.

    + Manage the bookings forecast, pipeline, and performance to exceed plan targets.

    + Serve as the primary point of contact for Global Services on front-end operations, ensuring alignment with multi-segment processes and procedures.

    + Drive full adoption of CRM and other technologies to maximize opportunity management and customer engagement.

    + Conduct effective pipeline reviews and implement continuous performance improvement practices across the team.

    + Collaborate cross-functionally to develop and deliver tailored customer solutions aligned with operational needs, cost structures, and margin expectations.

    + Leverage CAPEX projects, FAT, and SAT milestones to promote and sell additional services.

    + Support closure of outstanding financial transactions when required.

    + Provide governance and oversight to ensure consistent front-end execution and superior customer experience.

    + Visit customer sites as needed to support key opportunities and strengthen relationships.

    + Articulate and promote the ATS Services value proposition to customers, colleagues, and industry partners.

    + Build strong internal partnerships across divisions to align goals and drive results.

     

    What You’ll Bring

     

    + Bachelor’s degree in Business, Engineering, or a related field (or equivalent experience).

    + Proven experience in industrial services, automation, or manufacturing environments.

    + Strong leadership skills with a track record of developing high-performing teams.

    + Expertise in CRM utilization and pipeline management.

    + Excellent communication, negotiation, and relationship-building skills.

    + Ability to travel as required (domestic and international).

     

    Why Join ATS

     

    + Opportunity to make an impact in a global, industry-leading organization.

    + Collaborative and innovative work environment.

    + Competitive compensation and benefits.

    + Career growth and development opportunities through ATS University and global mobility programs.

     

    Join us and help shape the future of life sciences automation!

     

    We are an equal employment opportunity employer. All applicants considered are subject to a pre-employment screening.

     

    We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

     

    Being authorized to work in the U.S. is a precondition of employment. Our company is not able to provide sponsorship to candidates wanting to work legally in the United States and needing an H1-B Visa.

     

    Join the Winning Team at ATS Automation, a great place to automate your future! Take your place among the best in the business, and grow your career with the Life Science Systems Chicago division at ATS. We attract some of the most talented and motivated individuals from a range of fields, with our global offering and growth opportunities as we expand throughout the world. We want you to be a part of our TEAM!!! Learn more about us here (https://www.atslifesciences.com/) !

     

    Work in an environment where a passion for innovation is combined with an uncompromised commitment to quality.

    Benefits ATS Life Sciences Chicago offers:

    • Competitive compensation package

    • Comprehensive benefits (including health, dental vision and employee assistance program)

    • Employee Stock Purchase Plan Eligibility

    • 401k with employer match

    • Tuition reimbursement

    • Wellness reimbursement

    • Paid time off

    • Annual paid volunteer day off

    • Fully climate-controlled environment

    • Professional growth opportunities

    • And more!

     

    (link is tohttps://www.atslifesciences.com/)